Jeff Ferrara Email & Phone Number
Call Center Operations Manager @ UnitedHealth Group
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Jeff Ferrara Location
- Lake Mary, FL, US
Jeff Ferrara Work
- Call Center Operations Manager @ (December 2014 - Present)
- Sales and Service Call Center Manager @ (September 2010 - November 2014)
- Quality Central Service Call Center Manager @ (February 2006 - September 2010)
- Assistant Call Center Manager @ (September 2000 - February 2006)
- Team Manager @ (April 1997 - January 2000)
- Operations Manager @ (November 1995 - April 1997)
- Sales Team Facilitator @ (June 1994 - November 1995)
Jeff Ferrara Education
- Dowling College
Business Administration and Management (General)
1980-1984
Jeff Ferrara Skills
- Account Management
- Budgets
- Call Centers
- Coaching
- Cross-functional Team Leadership
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Direct Sales
- Forecasting
- Hiring
- Inventory Control
- Inventory Management
- Leadership
- Management
- Marketing
- Merchandising
- Negotiation
- Operations Management
- P&L
- P&L Management
- Performance Management
- Profit
- Retail
- Sales
- Sales Management
- Sales Operations
- Sales Process
- Six Sigma
- Start-ups
- Strategic Planning
- Team Building
- Team Leadership
- Teamwork
- Training
- Start Ups
- Healthcare
- Cross Functional Team Leadership
- Project Management
Jeff Ferrara Summary
- Jeff Ferrara, based in Lake Mary, FL, US, is currently a Call Center Operations Manager at UnitedHealth Group / Optum CSS. Jeff Ferrara brings experience from previous roles at Sears Home Services, Sears Home Improvement Products and JPMorgan Chase. Jeff Ferrara holds a 1980 - 1984 Business Administration and Management in General @ Dowling College. With a robust skill set that includes Account Management, Budgets, Call Centers, Coaching, Cross-functional Team Leadership and more. Jeff Ferrara has 1 emails and 3 mobile phone numbers on RocketReach.
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