Jeff Cook Email & Phone Number
General Manager and Chief Executive Officer @ Emphasys Software
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Jeff Cook Location
- Florida, United States
Jeff Cook Work
- General Manager and Chief Executive Officer @ (March 2024 - Present)
- Vice President Operations and COO @ (August 2022 - March 2024)
- Sr Director of Services @ (March 2020 - September 2022)
- Vice President Of Professional Services @ (March 2018 - November 2019)
- Director - Support Services @ (September 2014 - September 2018)
- Sr. Manager - Implementation and Support Services @ (September 2005 - September 2014)
- Vice President, Technical Support Services @ (September 1999 - September 2005)
- Senior Systems Analyst @ (September 1998 - September 1999)
- Network Engineer @ (September 1994 - September 1998)
- Principal Consultant @ Redinals (September 2016 - December 2021)
Jeff Cook Education
- Illinois State University
BS (Applied Computer Science)
1988-1993
Jeff Cook Skills
- Service Desk
- Call Center
- Process Improvement
- SaaS
- CRM
- Disaster Recovery
- Vendor Management
- SDLC
- Help Desk Support
- Salesforce.com
- Contact Center Management
- Contact Center Strategy
- Coaching
- Contact Center Operations
- Call Centers
- Integration
- Software Documentation
- Agile Methodologies
- Requirements Analysis
- Visio
- Business Development
- Management
- Technical Support
- Start-ups
- Enterprise Software
- Professional Services
- Outsourcing
- Data Center
- Team Building
- Software as a Service (SaaS)
- Business Process Improvement
- Customer Relationship Management (CRM)
- Software Development Life Cycle (SDLC)
- Customer Engagement
- Team Leadership
- leadership
- keynote speaker
- Pre-sales
- Post-sales Support
- Problem Solving
- Business Innovation
- Customer Contact
- People Management
- Customer-focused Service
- Customer Service Management
- Project Management
- Customer Service
- Strategic Leadership
- Public Speaking
- Sales
- Start Ups
- Software As A Service Saas
- Support
- Marketing
- Administration
- Change Management
- Customer Support
- Customer Relationship Management Crm
- Customer Focused Service
- Post Sales Support
- Pre Sales
- Software Development Life Cycle Sdlc
- Software as a Service
- Customer Relationship Management
- Software Development Life Cycle
Jeff Cook Summary
- Jeff Cook, based in Florida, United States, is currently a General Manager and Chief Executive Officer at Emphasys Software. Jeff Cook brings experience from previous roles at Emphasys Software, MemberSuite, Inc. and VersionOne. Jeff Cook holds a 1988 - 1993 BS in Applied Computer Science @ Illinois State University. With a robust skill set that includes Service Desk, Call Center, Process Improvement, SaaS, CRM and more. Jeff Cook has 4 emails and 2 mobile phone numbers on RocketReach.
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