2017 -2020 Head of Corporate Technology and Facilities @
2013 -2017 IS and T Support Manager @
2012 -2013 National ICT Service Desk Manager @
2007 -2012 IT Service Centre Manager @
2006 -2007 IT Service Desk Manager @
2004 -2006 Service Desk Analyst @
2001 -2003 IT Support Specialist @
1998 -2001 Support Technician @
Jeff Burns Education
Holmesglen
Diploma of Management
2013-2013
Holmesglen
Diploma of Information Technology
2013-2013
Central Institute of Technology
Diploma of Business computing
1995-1997
Jeff Burns Skills
ITIL V2 Masters
ITIL V3 Expert
IT Service Delivery
IT Service Management
Management
ITIL Implementation
Service Level Management
Service Desk Management
IT Management
Team Leadership
ITIL Certified
ITIL
Problem Solving
Incident Management
Service Desk
Desktop Computers
Service Delivery
Call Center
Project Delivery
IT Operations
Call Centers
Sla
Technical Support
Stakeholder Management
Insourcing
Change Management
Information Technology
Process Improvement
Outsourcing
Release Management
Transition Management
Business Process Improvement
Service Level Agreements Sla
Service Level Agreements
Jeff Burns Summary
Jeff Burns, based in Melbourne, VIC, AU, is currently a Chief Executive Officer at Haylix. Jeff Burns brings experience from previous roles at Haylix, WISE Employment and Self-employed. Jeff Burns holds a 2013 - 2013 Diploma of Management @ Holmesglen. With a robust skill set that includes ITIL V2 Masters, ITIL V3 Expert, IT Service Delivery, IT Service Management, Management and more. Jeff Burns has 1 emails and 1 mobile phone numbers on RocketReach.
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