Jeff Benfield Email & Phone Number
Managing Director
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Jeff Benfield Location
- Chapel Hill, NC, US
Jeff Benfield Work
- Managing Director @ DEDO Consulting (February 2025 - Present)
- Director SMB Client Success @ (April 2024 - February 2025)
- Manager of Client Success @ (August 2017 - April 2024)
- Manager Customer Success Management @ (September 2011 - January 2017)
- Sr. Customer Success Manager @ (November 2010 - September 2011)
- Service Delivery Manager @ (April 2010 - November 2010)
- Area Operations Leader Global Operations @ Nortel (January 2008 - April 2010)
- Sr. Program Manager , Customer Service @ Nortel (March 2007 - January 2008)
- North American Market Readiness Leader GSM and UMTS @ Nortel (June 2006 - March 2007)
- Sr. Account Manager, SE Region, Customer Service @ Nortel (October 2000 - June 2006)
- Manager, Network Technical Support Account Team @ Nortel (April 1997 - October 2000)
- Manager, Product and Process Engineering @ Nortel (July 1995 - April 1997)
- Manager, Factory Network Group @ Nortel (February 1989 - July 1995)
- Manager, RTM Ship Loose @ Nortel (November 1987 - February 1989)
- Process and New Product Engineer @ Nortel (June 1985 - November 1987)
- Industrial Engineer - NARF - Dept of Defense @ (June 1982 - January 1985)
Jeff Benfield Education
- North Carolina State University
B.S. (Engineering Operations)
Jeff Benfield Skills
- Management
- Leadership
- Customer Relationship Management
- Networking
- Technical Support
- Salesforce
- SaaS
- Cloud Computing
- Service Delivery
- Telecommunications
- Enterprise Software
- Microsoft Office
- Integration
- VoIP
- System Deployment
- ITIL
- Enterprise Architecture
- Solution Architecture
- Ethernet
- Mobile Devices
- Cisco Technologies
- Linux
- Switches
- Virtualization
- Solaris
- Network Design
- IT Management
- IT Service Management
- Voice over IP (VoIP)
- Team Management
- Customer Relationship Management (CRM)
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Team Leadership
- Mentoring
- Coaching
- Client Relations
- Global Management
- Software as a Service (SaaS)
Jeff Benfield Summary
- Jeff Benfield, based in Chapel Hill, NC, US, is currently a Managing Director at DEDO Consulting. Jeff Benfield brings experience from previous roles at Relias and Progress Software. Jeff Benfield holds a B.S. in Engineering Operations @ North Carolina State University. With a robust skill set that includes Management, Leadership, Customer Relationship Management, Networking, Technical Support and more. Jeff Benfield has 1 emails and 1 mobile phone numbers on RocketReach.
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