Jeff Benfield Location
- Chapel Hill, NC, US
Jeff Benfield Work
- 2025 - now Managing Director @ DEDO Consulting
- 2024 - 2025 Director SMB Client Success @
- 2017 - 2024 Manager of Client Success @
- 2011 - 2017 Manager Customer Success Management @
- 2010 - 2011 Sr. Customer Success Manager @
- 2010 - 2010 Service Delivery Manager @
- 2008 - 2010 Area Operations Leader Global Operations @ Nortel
- 2007 - 2008 Sr. Program Manager , Customer Service @ Nortel
- 2006 - 2007 North American Market Readiness Leader GSM and UMTS @ Nortel
- 2000 - 2006 Sr. Account Manager, SE Region, Customer Service @ Nortel
- 1997 - 2000 Manager, Network Technical Support Account Team @ Nortel
- 1995 - 1997 Manager, Product and Process Engineering @ Nortel
- 1989 - 1995 Manager, Factory Network Group @ Nortel
- 1987 - 1989 Manager, RTM Ship Loose @ Nortel
- 1985 - 1987 Process and New Product Engineer @ Nortel
- 1982 - 1985 Industrial Engineer - NARF - Dept of Defense @
Jeff Benfield Education
- North Carolina State University
Jeff Benfield Skills
- Management
- Leadership
- Customer Relationship Management
- Networking
- Technical Support
- Salesforce
- SaaS
- Cloud Computing
- Service Delivery
- Telecommunications
- Enterprise Software
- Microsoft Office
- Integration
- VoIP
- System Deployment
- ITIL
- Enterprise Architecture
- Solution Architecture
- Ethernet
- Mobile Devices
- Cisco Technologies
- Linux
- Switches
- Virtualization
- Solaris
- Network Design
- IT Management
- IT Service Management
- Voice over IP (VoIP)
- Team Management
- Customer Relationship Management (CRM)
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Team Leadership
- Mentoring
- Coaching
- Client Relations
- Global Management
- Software as a Service (SaaS)
Jeff Benfield Summary
- Jeff Benfield, based in Chapel Hill, NC, US, is currently a Managing Director at DEDO Consulting. Jeff Benfield brings experience from previous roles at Relias and Progress Software. Jeff Benfield holds a North Carolina State University. With a robust skill set that includes Management, Leadership, Customer Relationship Management, Networking, Technical Support and more. Jeff Benfield has 1 emails and 1 mobile phone numbers on RocketReach.
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