Director, Implementations and Customer Success @ (February 2024 - May 2024)
Owner @ (September 2010 - Present)
Director, Customer Success and Operations @ (March 2023 - November 2023)
Customer Operations Director @ (September 2022 - March 2023)
Senior Customer Success Manager @ (September 2021 - September 2022)
Enterprise Customer Success Manager @ (September 2019 - September 2021)
Senior Manager, Global Services @ (January 2018 - July 2019)
Manager of Consulting Services @ (October 2017 - December 2017)
Management Consultant @ Management Council of Ohio Education Computer Networks (MCOECN) (September 2017 - October 2017)
Professional Services Team Manager @ (January 2015 - July 2017)
Senior Consultant @ (September 2013 - January 2015)
Business Applications Consultant @ (May 2010 - September 2013)
Customer Support and Implementation III @ (March 2008 - May 2010)
Customer and Technical Support II @ (March 2007 - March 2008)
Customer and Technical Support I @ (October 2006 - March 2007)
NCO and Squad Leader and Drill Sergeant @ (January 2001 - January 2010)
Jeff Adams Education
Crummer Graduate School of Business at Rollins College
Master of Business Administration - MBA
University of Wisconsin-Stevens Point
Bachelor of Science (B.S.)
Jeff Adams Skills
Microsoft Power BI
Confluence
MetaBase
Customer Onboarding
Solution Implementation
Rocketlane
Contract Negotiation
Finance
Collections
Zapier
Zendesk
Jira
Salesforce.com
Onboarding
Customer Support
SQL
Customer Engagement
A/B Testing
Customer Success
Account Management
Accounting
Leadership
Strategy
Management
Professional Services
Customer Experience
Consulting
Project Management
Program Management
Business Analysis
Hands-on Training
Software Documentation
Troubleshooting
Integration
Business Process Improvement
Sales
Enterprise Software
Microsoft Office
Microsoft Excel
Databases
Software as a Service (SaaS)
Training
Public Speaking
Customer Service
Team Leadership
Training & Development
Process Improvement
Organizational Behavior
Workforce Development
Employee Learning & Development
Jeff Adams Summary
Jeff Adams, based in Orlando, FL, US, is currently a Senior Director, Customer Success at WebPresented. Jeff Adams brings experience from previous roles at WebPresented, Uncle Fix-it and Lunchbox. Jeff Adams holds a Master of Business Administration - MBA @ Crummer Graduate School of Business at Rollins College. With a robust skill set that includes Microsoft Power BI, Confluence, MetaBase, Customer Onboarding, Solution Implementation and more. Jeff Adams has 1 emails and 3 mobile phone numbers on RocketReach.
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