Jeanie Smith Email & Phone Number

Senior Manager, Customer Success

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Jeanie Smith Location

Pittsburgh, PA, US

Jeanie Smith Work

now
2021 -now Senior Manager, Customer Success @ NTT DATA Services/ ASC
2022 -2022 Program Management Office Manager @
2021 -2022 Senior Manager @
2018 -2021 Senior Manager @
2014 -2018 Senior Manager @
2010 -2014 Director of Continuous Improvement and Service Excellence, PMO: @
2004 -2009 Director Of Client Services @
1994 -2004 Senior Manager of Managed Services Client Delivery @

Jeanie Smith Education

Boston University
Executive MBA program
2022
Massachusetts Institute of Technology
MIT Sloan Executive Education
2020-2021
Stanford University
Innovation & Entrepreneurship (Course in Innovation)
2020-2020
Massachusetts Institute of Technology
MIT Sloan Executive Education (Artificial Intelligence Implications for Business Strategy)
2019-2019
Rutgers University
Mini-MBA Digital Marketing, Digital Marketing Program
2017-2017
Western Governors University
Master of Business Administration (MBA) (Information Technology Project Management, and Business)
2013-2014
Wayland Baptist University
BS (Computer Information Systems, Occupational Education, and Business)

Jeanie Smith Skills

Kanban
PnL Management
Resource Allocation
Skill Development
Project Implementation
Certification Testing
Training
Recruiting
Financial Analysis
Operating Systems
Data Analysis
Organization Skills
Client Presentation
Public Speaking
Strategic Transformation
Stakeholder Engagement
Critical Thinking
Growth Management
Diplomacy
Software Industry
New Product Rollout
Issue Management
Enterprise Accounts
Product Knowledge
Business Reviews
Quarterly Reviews
Portfolio Planning
Human Capital Management
Market Segmentation
Workforce Management
Human Capital
Management Software
Key Performance Indicators
Customer Relationship Management (CRM)
Customer Experience
Product Management
Organizational Effectiveness
Escalation Process
Capacity Planning
Customer-Focused Selling
Attention to Detail
Project Teams
Analytical Skills
Alternative Solutions
Root Cause
Business Strategy
IT Management
Collaborative Problem Solving
Budget Constraints
Service Now CSA
Risk Management
People Management
IT Strategy
Project Management
Customer Engagement
Employee Engagement Team Leadership
Senior manager
Communication
Customer Service Management
Process Improvement
Team Leadership
Business Process Improvement
Change Management
Account Management
Business Intelligence
Management Consulting
Operations Management
PMO
Performance Management
Budgets
Healthcare
Resource Management
ITIL
Customer Relations
Vendor Relations
Team Building
Cross-functional Team Leadership
Customer Service
Coaching
Contract Negotiation
Organizational Development
Client Services
Problem Solving
Mentoring
Agile Methodologies
Executive Presentation Skills
Influence Others
Digital Transformation
Senior Leadership
Project Portfolio Management
U.S. Department of Defense
Strategy
Team Management
Relationship Building
Executive Management
Strategic Planning
Director client services
Banking
Management
Executive Leadership

Jeanie Smith Summary

Jeanie Smith, based in Pittsburgh, PA, US, is currently a Senior Manager, Customer Success at NTT DATA Services/ ASC. Jeanie Smith brings experience from previous roles at Optimum Healthcare IT, NTT DATA Services, Acorio and Pyramid Consulting Group, Inc. Jeanie Smith holds a Executive MBA program @ Boston University. With a robust skill set that includes Kanban, PnL Management, Resource Allocation, Skill Development, Project Implementation and more. Jeanie Smith has 2 emails and 1 mobile phone numbers on RocketReach.

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