Customer Support Manager @ (November 2007 - July 2010)
Customer Service manager @ (January 2001 - January 2007)
Customer Service Manager @ NetNation Communications Inc. / Hostway Corporation (January 2001 - January 2007)
Jeanette Ramey Education
Wright College 1990-1994
Jeanette Ramey Skills
Software Implementation
Continuous Improvement
Contact Center Operations
Customer Service Operations
Call Center Administration
Customer Support
Customer Success
Client Services
Contact Center Management
Workforce Management
Training and Development (HR)
Customer Service Management
Problem Solving
Change Management
Coaching
Team Building
Metrics
Training
Customer Service
Call Center
Product Management
Salesforce.com
Project Management
Customer Retention
Customer Experience
Management
Troubleshooting
CRM
Technical Support
Customer Satisfaction
Process Improvement
Cross-functional Team Leadership
Leadership
Vendor Management
B2B
Business Process Improvement
Business Analysis
Call Centers
Budgets
Team Management
Cloud Computing
Quality Assurance
Recruiting
Team Leadership
Data Analysis
Software Documentation
Outsourcing
Strategy
Account Management
Analytical Skills
Business Analytics
Communication
Leading transformational change
Service Levels
Jeanette Ramey Summary
Jeanette Ramey, based in Chicago, IL, US, is currently a Vice President of Customer Service at NS Management. Jeanette Ramey brings experience from previous roles at NS Management and Mac Properties. Jeanette Ramey holds a 1990 - 1994 Wright College. With a robust skill set that includes Software Implementation, Continuous Improvement, Contact Center Operations, Customer Service Operations, Call Center Administration and more. Jeanette Ramey has 3 emails and 2 mobile phone numbers on RocketReach.
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