Jean-Philippe Hadd Email

Genesys Support and IT Infrastructure Manager @ Paxyl Solutions

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Jean-Philippe Hadd Location

Montreal, QC, CA

Jean-Philippe Hadd Work

Genesys Support and IT Infrastructure Manager @ (August 2025 - Present)
Genesys Cloud CX Support N3 @ (September 2024 - July 2025)
IT Specialist @ (April 2024 - September 2024)
Support Specialist @ (December 2023 - April 2024)
Support Specialist @ (May 2022 - June 2023)

Jean-Philippe Hadd Education

Université de Montréal
Certificate in Applied Computer Science
2022-2024
Institut Teccart
AEC (Computer Systems Networking and Telecommunications)
2015-2017

Jean-Philippe Hadd Skills

Access Lists
Apple Support
Bilingualism
Bug Tracking
Cloud Computing
Cloud Computing IaaS
Cloud Platforms & SaaS Administration
Computer Repair
Customer Satisfaction
Cybersecurity Governance
Device Management & Automation
Domain Name System (DNS)
Dynamic Host Configuration Protocol (DHCP)
Easily Adaptable
Endpoint Management (Mac & Windows)
Genesys Cloud
Genesys Cloud CX Contact Center Admin - Configure And Use Quality Management Features
Genesys Cloud CX Contact Center Admin - Configure Automatic Call Distribution (ACD)
Genesys Cloud CX Contact Center Admin - Configure Scripts For The Contact Center
Genesys Cloud CX Contact Center Admin - Contact Center Licensing Levels
Genesys Cloud CX Contact Center Admin - Features of Architect
Genesys Cloud CX Contact Center Admin - Functions And Features of Contact Center
Genesys Cloud CX Contact Center Admin - Genesys Cloud CX Platform Overview
Genesys Cloud CX Contact Center Admin - Performance Dashboards
Genesys Cloud CX Contact Center Admin - Roles and Permissions
Genesys Cloud CX Contact Center Admin - User and System Prompts
Genesys Cloud CX Contact Center Admin - Workforce Management
Genesys Cloud CX Contact Center Admin - Wrap-Up Codes
Genesys Cloud CX Contact Center Admin – Outbound Features
Genesys Cloud CX Implementation - Configurations of Genesys Cloud CX Collaborate
Genesys Cloud CX Implementation - Edge Configuration
Genesys Cloud CX Implementation - Genesys Cloud CX Collaborate Overview
Genesys Cloud CX Implementation - Genesys Cloud CX Voice
Genesys Cloud CX Implementation - Location And Site Configuration
Genesys Cloud CX Implementation - Trunks
Genesys Cloud CX Reporting And Analytics - Agent Reports
IP Addressing
IT Compliance & Risk Management
IT Hardware Support
IT Infrastructure Management
Identity and Access Management (IAM)
Incident Management
Infrastructure as a Service (IaaS)
Internet Protocol Suite (TCP/IP)
Interpersonal Communication
Jira Service Management (JSM)
Kandji
LAN Switching
Local Area Network (LAN)
Microsoft 365
Microsoft Azure
Network Security
Networking
OSI Model
Office 365
Platform as a Service (PAAS)
Problem Solving
Regulatory Compliance
Routing
Routing Protocols
SOC 2 Compliance
Security
Security Awareness & Policy Support
Security Awareness & Training
Software as a Service (SaaS)
Solution Architecture
Subnetting
Technical Support Leadership
Telephony
Third-Party Vendor Risk Management
Ticketing Systems
Troubleshooting
Trunking
User Onboarding & Offboarding
VLAN
VLANs
Virtual Desktop
Virtualization
Voice over IP (VoIP)
WFM
Window
Windows 10
Windows 365
Wireless Networking

Jean-Philippe Hadd Summary

Jean-Philippe Hadd, based in Montreal, QC, CA, is currently a Genesys Support and IT Infrastructure Manager at Paxyl Solutions. Jean-Philippe Hadd brings experience from previous roles at Paxyl Solutions, Potloc and Nordia Inc.. Jean-Philippe Hadd holds a 2022 - 2024 Certificate in Applied Computer Science @ Université de Montréal. With a robust skill set that includes Access Lists, Apple Support, Bilingualism, Bug Tracking, Cloud Computing and more.

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