JDA TSG Information

JDA TSG is the expert team you don’t have to build or run. As your managed operations partner, we build and run tailored teams for the work that matters most to performance, experience, and risk. Our teams work inside your tools and processes. We own the hiring, training, quality, and day-to-day management. You get the capability without carrying the build. What we do: AI & Agentic Operations We turn AI ambition into an operation that delivers. Whether you've bought a platform, are choosing one, or want agents built into how you already operate, we deploy the AI, govern the edge cases, and keep experts in the lead of every automated workflow. Product Value Operations Expert teams that help your customers get the full value of your product, through customer engineering, customer success, and done-for-you and done-with-you services. Expert CX Dedicated teams for escalations, premium customers, and the interactions that take judgment. Business Operations Managed teams for HR, IT, and the functions around them. Every discipline is available as a dedicated team or as surge and seasonal capacity. Founded in 2011 and headquartered in New York, JDA TSG runs programs for some of the most recognized brands in the country.