JD Mercado Email
Help Desk Administrator @ Nutter
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JD Mercado Location
- United States
JD Mercado Work
- Help Desk Administrator @ (March 2024 - Present)
- Hardware Support Specialist @ (February 2022 - February 2024)
- Technical Support Specialist @ (January 2015 - February 2022)
- IT - A and V Technician @ Boston Convention and Exhibition Center (November 2014 - November 2014)
- Information Systems @ (May 2014 - May 2014)
JD Mercado Education
- Cambridge College
Information Technology
2012-2013 - Suffolk University
Bachelor of Arts (B.A.)
2015 - Cambridge College
JD Mercado Skills
- Active Directory
- Adobe Acrobat
- Analytical Skills
- Cisco IT Essentials Certified
- Citrix Cloud
- Coaching & Mentoring
- Computer Assistance
- Computer Repair
- Customer Service
- Desktop Deployment
- Document Management Systems (DMS)
- Equipment Maintenance
- Formal training in professional skills – conflict resolution, personal interac
- Hardware Deployments
- Hardware Solutions
- Hardware Support
- Incident Reporting
- Installation & Dismantle
- Microsoft 365
- Microsoft Endpoint Configuration Manager
- Microsoft Intune
- Microsoft OneDrive
- Office 365
- Onboarding
- Outlook
- Printer Support
- Proficient in Microsoft Office Applications – Word, Excel, PowerPoint, Outlook
- Remote Desktop
- Remote User Support
- Spanish
- Technical Support
- Tier 2 Help Desk Support
- Training and Development (HR)
- Troubleshooting
- Windows 7 Migration
- Workstations
- PowerPoint
- Proficient In Microsoft Office Applications Word
- Formal Training In Professional Skills Conflict Resolution
- Cisco It Essentials
- Excel
- Personal Interac
- Proficient In Microsoft
JD Mercado Summary
- JD Mercado, based in United States, is currently a Help Desk Administrator at Nutter McClennen & Fish. JD Mercado brings experience from previous roles at Foley Hoag LLP, Suffolk University, Boston Convention and Exhibition Center and Mount Auburn Hospital. JD Mercado holds a 2012 - 2013 Information Technology @ Cambridge College. With a robust skill set that includes Active Directory, Adobe Acrobat, Analytical Skills, Cisco IT Essentials Certified, Citrix Cloud and more. JD Mercado has 1 emails on RocketReach.
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