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J.d. Allen Location
Winchester, KY, US
J.d. Allen Work
Help Desk Specialist Lead @ (June 2009 - Present)
Leader and Supervisor and Manager @ (December 2003 - February 2009)
Technical Support @ MCI/Worldcom (January 1998 - January 2003)
J.d. Allen Education
University of Kentucky
B.S. (Telecommunications)
1998-2003
George Rogers Clark HS 1996-1998
J.d. Allen Skills
Active Directory
BMC Remedy
Call Center
Call Centers
Cisco Technologies
Citrix
Computer Hardware
Critical Listening
Customer Service
Customer Support
Disaster Recovery
Hardware
Help Desk Support
IT Management
IT Operations
IT Service Management
ITIL
Incident Management
Information Technology
Iso 9000
Issue Identification
Laptops
Leadership
Management
Microsoft Exchange
Microsoft Office
Network Administration
Networking
Outlook
Process Improvement
Process Optimization
Project Management
Public Speaking
Quality Control
Remaining calm in a crisis
Remote Desktop
Service Desk
Software Documentation
System Administration
System Deployment
Team Building
Team Management
Team-oriented
Technical Support
Troubleshooting
Virus Removal
Windows
Windows 7
Windows XP
XP
Microsoft Word
Team Oriented
SQL
J.d. Allen Summary
J.d. Allen, based in Winchester, KY, US, is currently a Help Desk Specialist Lead at Wyatt, Tarrant & Combs, LLP. J.d. Allen brings experience from previous roles at EDS, an HP Company and MCI/Worldcom. J.d. Allen holds a 1998 - 2003 B.S. in Telecommunications @ University of Kentucky. With a robust skill set that includes Active Directory, BMC Remedy, Call Center, Call Centers, Cisco Technologies and more. J.d. Allen has 2 emails and 2 mobile phone numbers on RocketReach.
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