Jb Booth Email & Phone Number
Director of Research and Agent Experience @ ServiceTitan
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Jb Booth Location
- Portland, OR, US
Jb Booth Work
- Director of Research and Agent Experience @ (April 2025 - Present)
- Director User Experience Research @ (January 2022 - April 2025)
- Director, CX and UX - E-Commerce Digital Transformation @ (February 2020 - January 2022)
- Staff UXR : Money @ (July 2019 - January 2020)
- UX Research Lead, Financial Solutions @ (January 2018 - July 2019)
- Senior User Experience Researcher - Shopify Financial Solutions @ (September 2017 - January 2018)
- Director UX @ (November 2015 - August 2017)
- E-Commerce - UX Manager @ (June 2014 - November 2015)
- UX Researcher and Human Factors Engineer @ (July 2012 - June 2014)
- User Experience Manager @ (June 2010 - July 2012)
- Sr. User Experience Analyst @ (January 2009 - June 2010)
- Adjunct Instructor - User Experience and Web Analytics @ (March 2001 - September 2009)
- Freelance UX Research @ UX Success (January 2006 - January 2009)
- User Research Strategist and Human Factors Engineer @ (April 2005 - September 2006)
- Director of User Experience and Strategy @ (July 2003 - April 2005)
- Senior User Experience Analyst @ WebCriteria (January 2001 - March 2003)
- Manager - User Experience @ (January 2000 - March 2001)
- Interaction Designer @ (July 1998 - December 1999)
- Director Lighting and Sound Design - Production Manager - Professor of Theatre @ (August 1993 - June 1998)
- Design and Production - Faculty @ Interlochen Arts Academy (September 1991 - May 1993)
Jb Booth Education
- University of Tennessee, Knoxville
MFA (Theatre)
1988-1991 - University of North Carolina Asheville
BA (Theatre, Classics)
1984-1987 - Warren Wilson College
Theatre (Theatre)
1981-1983 - MOHS
(Debate Club. Theatre Club.)
1978-1981
Jb Booth Skills
- Team Leadership
- UX Research
- Prototyping
- Business Case Development
- Leadership
- Pendo Product Cloud
- Design Programs
- User Adoption
- Design Leadership
- Strategic Thinking
- Leadership in High Impact Team Building
- Expertise in Inclusive and Accessible Design
- Data Driven Decisiion Making
- Stakeholder Collaboration and Communication
- Benchmarking
- Design Research
- Artificial Intelligence (AI)
- UX Metrics
- CSPO
- Product Analytics
- Remote Usability
- Ethnography
- Contextual Interviews
- Contextual Inquiry
- Interpersonal Skills
- Communication
- Business Insights
- Software as a Service (SaaS)
- Qualitative Research
- Global Cross-Functional Team Leadership
- Influence At All Levels
- FinTech
- E-Commerce
- Consumer Behavior
- User Experience
- Agile Project Management
- Information Architecture
- User-centered Design
- Usability Testing
- User Interface Design
- Interaction Design
- Usability
- User Experience Design
- User Research
- Agile Methodologies
- Web Analytics
- Strategy
- Mobile Design
- SaaS
- Management
- Strategic Roadmaps
- Customer Experience Analysis
- Cross-functional Team Leadership
- Project Management
- Product Road Mapping
- Experience Design
- User Experience (UX)
Jb Booth Summary
- Jb Booth, based in Portland, OR, US, is currently a Director of Research and Agent Experience at ServiceTitan. Jb Booth brings experience from previous roles at ServiceTitan, Columbia Sportswear Company and Shopify. Jb Booth holds a 1988 - 1991 MFA in Theatre @ University of Tennessee, Knoxville. With a robust skill set that includes Team Leadership, UX Research, Prototyping, Business Case Development, Leadership and more. Jb Booth has 2 emails and 2 mobile phone numbers on RocketReach.
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