Senior Lead - Client Operations and Services @ (May 2020 - September 2020)
Assistant Manager @ (November 2018 - May 2020)
Team Manager @ (August 2014 - November 2018)
Team Leader @ (March 2011 - July 2014)
Quality Assurance Analyst @ (March 2010 - March 2011)
Jaydee Donesa Education
Polytechnic University of the Philippines
Bachelor of Business Administration (BBA) (Human Resources Development)
2007-2011
Jaydee Donesa Skills
Attrition
BPO
Call Centers
Coaching
Contact Centers
Customer Service
Customer Service Systems
Expectations Management
HRO
Human Resource Development
Leadership
Management
Onboarding
Operations Management
Outsourcing
Process Improvement
Recruiting
Recruitments
Team Building
Team Leadership
Team Management
Workforce Management
Jaydee Donesa Summary
Jaydee Donesa, based in Valenzuela, NCR, PH, is currently a Vice President of Customer Engagement Solutions at Synagie. Jaydee Donesa brings experience from previous roles at Synagie, Infosys BPM and arvato Financial Solutions, Global F&A. Jaydee Donesa holds a 2007 - 2011 Bachelor of Business Administration (BBA) in Human Resources Development @ Polytechnic University of the Philippines. With a robust skill set that includes Attrition, BPO, Call Centers, Coaching, Contact Centers and more. Jaydee Donesa has 1 emails on RocketReach.
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