Jay Yeager Email & Phone Number

Director Application Support @ Total Expert

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Jay Yeager Location

Minneapolis, MN, US

Jay Yeager Work

Director Application Support @ (July 2022 - Present)
Sr. Manager, Technical Support @ (September 2015 - July 2022)
IT Manager @ (January 2013 - September 2015)
Director of Technology Services @ (October 2010 - January 2013)
Lead Software Support Analyst @ (December 2007 - October 2010)
IT Analyst and Programmer @ Associated Financial Group (April 2007 - December 2007)
Software Support Analyst @ (October 2005 - April 2007)
Software Support System @ (February 2005 - October 2005)
Senior Application Developer @ Points North Consulting (February 2002 - February 2005)
Intern @ (January 1999 - January 2001)

Jay Yeager Education

The College of St. Scholastica
Bachelor of Arts (B.A.) (Computer Science)
1998-2001

Jay Yeager Skills

Microsoft SQL Server
Business Analysis
SQL
Customer Service
Troubleshooting
Microsoft Office
Testing
Databases
Visio
Visual Basic
Crystal Reports
Project Management
Technical Support
SharePoint
Access
Data Analysis
Requirements Gathering
HRIS
Payroll
Vendor Management
Microsoft Excel
T-SQL
Software Project Management
Windows
Software Documentation
Database Design
Problem Solving
Programming
Customer Relations
Integration
HTML
Visual Studio
Business Intelligence
Team Leadership
Coaching
Process Improvement
System Administration
Software Development
Database Administration
VB.NET
IT Management
Analysis
Training
Information Technology
XML
Business Process Improvement
CRM
VBScript
Change Management
IT Audit
Application Support
Application Support Management
Artificial Intelligence (AI)
Business Relationship Management
Capacity Planning
Chatbot / AI Deflection
Communication
Cross-functional Team Leadership
Cross-team Communication
Customer Satisfaction
Customer Satisfaction (CSAT)
Escalations Management
Freshdesk
Global Application Support
Global Client Management
Global Cross-Functional Team Leadership
Global Customer Service
Knowledge Management
Leadership Development
Major Incident Management
Manager of Managers
Operational Excellence
Oracle CRM
Proactive Support
REST APIs
SaaS Support Operations
Self-Service Solutions
Service Levels
Software as a Service (SaaS)
Strategic Thinking
Strategy Implementation
Support Analytics
Support Automation
TAM
Teamwork
White Glove
Workforce Management
Written Communication
Software Project
Application Developer
T Sql
Software
Business Process

Jay Yeager Summary

Jay Yeager, based in Minneapolis, MN, US, is currently a Director Application Support at Total Expert. Jay Yeager brings experience from previous roles at Veritas Technologies LLC, CBIZ and Payroll Control Systems. Jay Yeager holds a 1998 - 2001 Bachelor of Arts (B.A.) in Computer Science @ The College of St. Scholastica. With a robust skill set that includes Microsoft SQL Server, Business Analysis, SQL, Customer Service, Troubleshooting and more. Jay Yeager has 2 emails and 2 mobile phone numbers on RocketReach.