2005 -2014 VP Contact Center Operations and VP Planning and Support, Service Delivery - Americas @
2004 -2005 Center Director and Business Manager - MCI Account, PRC-ACS @
Jay Roxas Education
The University of Notre Dame Australia
MBA
2000-2002
De La Salle University
Bachelor's Degree
1993-1996
La Salle Green Hills
Grade School & High School Education Diploma
Jay Roxas Skills
Training
Business Process Improvement
Leadership
Process Improvement
Vendor Management
Outsourcing
Operations Management
Change Management
Customer Experience
Call Center
Management
Call Centers
Team Management
Workforce Management
Customer Satisfaction
Project Management
Banking
BPO
Coaching
Six Sigma
CRM
Risk Management
Performance Management
Strategic Planning
Strategy
Marketing
Business Process
Jay Roxas Summary
Jay Roxas, based in Philippines, is currently a Senior Vice President at Wells Fargo. Jay Roxas brings experience from previous roles at Teleperformance, HSBC and PRC, LLC. Jay Roxas holds a 2000 - 2002 MBA @ The University of Notre Dame Australia. With a robust skill set that includes Training, Business Process Improvement, Leadership, Process Improvement, Vendor Management and more. Jay Roxas has 2 mobile phone numbers on RocketReach.
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