2013 -2015 Remote Technical Services - Support Operations Manager @
2011 -2013 Customer Support Manager @
2009 -2011 2nd Level Support Business Lead @
2001 -2009 Remote Solutions Analyst, AC, CSR @
Jay Reid Education
CompuCollege
Information Systems Administrator ( Information Technology)
1999-2001
Jay Reid Skills
Lean Six Sigma Green Belt
MCP
A+ Certified
IT Service Management
Help Desk Support
Service Desk
IT Management
System Deployment
IT Operations
Team Leadership
Cross-functional Team Leadership
Business Process Improvement
Customer Satisfaction
Process Improvement
Program Management
Management
Solution Selling
Integration
Call Centers
Technical Support
Requirements Analysis
SharePoint
Microsoft Certified Professional
Business Analysis
Troubleshooting
Six Sigma
Servers
ITIL
Active Directory
Service Delivery
Windows Server
Printers
Microsoft Office
Microsoft Word
Leadership
Cross Functional Team Leadership
Strategic Planning
Quality Management
Supply Chain Management
Engineering
Design for Manufacturing
Software Documentation
Root Cause Analysis
5s
Continuous Improvement
Manufacturing
Black Belt
Project Management
ISO 13485
DMAIC
Minitab
Lean Manufacturing
Training
Medical Devices
Quality System
Design of Experiments
Pro Engineer
Green Belt
Industrial Engineering
Engineering Management
Vendor Management
Jay Reid Summary
Jay Reid, based in Saint John, NB, CA, is currently a Director, IT Business Solutions at J.D. Irving, Limited. Jay Reid brings experience from previous roles at J.D. Irving, Limited and Xerox. Jay Reid holds a 1999 - 2001 Information Systems Administrator in Information Technology @ CompuCollege. With a robust skill set that includes Lean Six Sigma Green Belt, MCP, A+ Certified, IT Service Management, Help Desk Support and more. Jay Reid has 2 emails on RocketReach.
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