Sr. Client Services Manager @ (September 2022 - August 2025)
Technical Services Manager and Professional Services and Product Design @ (April 2015 - September 2022)
Owner and Consultant @ First Legion Technical Services (January 2011 - December 2020)
Development Support Engineer and Senior Technical Support Analyst @ (February 2006 - October 2014)
Help Desk Specialist @ (January 2003 - February 2006)
Tier 2 Technical Support Representative @ (January 2000 - January 2003)
Jay R. Education
University of Maine at Fort Kent
BS Computer Programming - Incomplete
1998-1999
Thornton Academy
High School
1994-1998
Jay R. Skills
AIX Administration
Analytical Skills
Apache
Cellular Communications
Cisco IOS
Cisco Routers
Cisco Systems Products
Creative Problem Solving
Customer Escalation Management
Customer Retention
Customer Service
Data Analysis
Database Administration
Disaster Recovery
Enterprise Software
Escalation Resolution
Fiber Optic Networks
Field Applications
GNU/Linux
HMC
HTML
Hardware
Help Desk Support
Hiring
IBM AIX
IBM Power
IT Service Management
Internet Protocol Suite (TCP/IP)
LAMP
LAMP administration
Leadership
Linux
Linux Server
Linux System Administration
Management
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft Word
Modems
MySQL
Network Administration
Networking
OS X
Out-of-Band
PHP
Photoshop
PowerPoint
Problem Solving
Product Development
Product Management
Product Planning
QA Engineering
RADIUS
Red Hat Linux
Research
Sales Engineering
Satellite Modems
Secure Shell (SSH)
Servers
Shell Scripting
System Administration
System Performance
System Testing
TACACS+
TCP/IP
Team Leadership
Team Management
Technical Support
Training
Ubuntu
Unix
Unix Administration
VMWare ESXi
VMware
Jay R. Summary
Jay R., based in Austin, TX, US, is currently a Manager, Technical Services (US) at Uplogix Now Lantronix. Jay R. brings experience from previous roles at Uplogix Now Lantronix, First Legion Technical Services and IBM. Jay R. holds a 1998 - 1999 BS Computer Programming - Incomplete @ University of Maine at Fort Kent. With a robust skill set that includes AIX Administration, Analytical Skills, Apache, Cellular Communications, Cisco IOS and more. Jay R. has 1 mobile phone numbers on RocketReach.
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