JDA WMS Support Analyst - IT Supervisor @ (June 2017 - June 2020)
Operations Shift Lead and Customer Service Manager @ (September 2016 - March 2017)
Technical Escalation Manager @ (July 2015 - September 2016)
Level 2 Application Support @ (September 2013 - June 2015)
Level 1 Application Support @ (May 2012 - June 2013)
Jay Penson Education
De La Salle-College of Saint Benilde
Bachelor’s Degree (Business Administration Major in computer Application)
2008-2012
Jay Penson Skills
Business Process
Change Management
Customer Service Management
ISO 20000
IT Operations
IT Service Delivery
IT Service Management
Incident Management
Knowledge Management
Leadership
Linux Server
Microsoft Office
Microsoft SQL Server
Operations Management
Oracle Database
Project Management
SQL Server Reporting Services (SSRS)
System Deployment
Jay Penson Summary
Jay Penson, based in Valenzuela, NCR, PH, is currently a Senior I.T Technical Consultant at ProvisionAi. Jay Penson brings experience from previous roles at CEVA Logistics and Hewlett Packard Enterprise. Jay Penson holds a 2008 - 2012 Bachelor’s Degree in Business Administration Major in computer Application @ De La Salle-College of Saint Benilde. With a robust skill set that includes Business Process, Change Management, Customer Service Management, ISO 20000, IT Operations and more. Jay Penson has 2 emails on RocketReach.
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