Vice President, Training, Implementation, and SOP @ STARTEK (February 2017 - February 2018)
Senior Director, Global Project Implementation @ STARTEK (June 2015 - February 2017)
Director of Pricing and Promotions (Revenue Management) @ (September 2014 - June 2015)
Manager, Pricing and Promotions @ (November 2013 - September 2014)
Continuous Improvement Manager and Secondary Market Sales Manager @ (March 2012 - November 2013)
Sr. Director, Business Optimization @ STARTEK (January 2011 - March 2012)
Sr. Director, Business Analytics @ TMS Health, a Xerox Company (April 2009 - January 2011)
Director, Quality and Six Sigma @ (May 2003 - April 2009)
Sr. Manager, Product Quality @ (February 1991 - May 2003)
Jay Mathewson Education
The University of Iowa Tippie College of Business
Bachelor of Business Administration - BBA (Management (Entrepreneurial Management))
2015-2025
Western Iowa Tech
Associate's degree (Business Administration and Management, General)
2001-2020
Jay Mathewson Skills
Content Management
Consulting
Continuous Improvement
Data Analysis
Call Center
Operations Management
Performance Management
Six Sigma
Customer Satisfaction
Quality Assurance
Customer Service
Analysis
Problem Solving
Coaching
Process Engineering
Program Management
Excel
Microsoft Office
Visio
Outsourcing
Business Process Improvement
Process Improvement
Microsoft Excel
Call Centers
Customer Experience
Management
Team Leadership
Leadership
Project Management
BPO
Contact Centers
Vendor Management
Troubleshooting
Workforce Management
Forecasting
Lean Manufacturing
Analytics
Team Building
Change Management
Performance Improvement
P&L Management
CRM
Training
Operational Excellence
Strategy
Team Management
Quality Management
Business Analysis
Business Process
Strategic Planning
Product Development
Account Management
Jay Mathewson Summary
Jay Mathewson, based in North Sioux City, SD, US, is currently a Associate Director, Business Optimization at Riverside Technologies, Inc. (RTI). Jay Mathewson brings experience from previous roles at Amplio Solutions, LLC, CFO Systems, LLC, GrapeTree Medical Staffing and STARTEK. Jay Mathewson holds a 2015 - 2025 Bachelor of Business Administration - BBA in Management (Entrepreneurial Management) @ The University of Iowa Tippie College of Business. With a robust skill set that includes Content Management, Consulting, Continuous Improvement, Data Analysis, Call Center and more. Jay Mathewson has 4 emails and 3 mobile phone numbers on RocketReach.
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