Jay Johnson Email & Phone Number
Vice President @ General Dynamics Information Technology
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Jay Johnson Location
- Bossier City, LA, US
Jay Johnson Work
- Vice President @ (March 2022 - Present)
- Senior Director of Technology Shared Services Operations @ (January 2020 - March 2022)
- Senior Director of Customer Engagement Centers @ (April 2009 - March 2022)
- Director of Contact Center and Shared Services Offerings @ (July 2015 - November 2015)
- Business Analyst Principal Leader - Workforce Management @ (December 2011 - July 2015)
- Reporting and Analysis Manager @ (April 2009 - December 2011)
- Director of Workforce Planning @ (February 2006 - December 2008)
- Senior Capacity Planning Manager @ (April 2001 - February 2006)
- Traffic and Scheduling Manager @ (April 1998 - April 2001)
- Traffic and Scheduling Manager @ (January 1990 - April 1998)
Jay Johnson Education
- Randolph - Macon Academy
Jay Johnson Skills
- Analysis
- Analytics
- Business Analysis
- Business Intelligence
- Business Process
- Business Process Improvement
- CRM
- Call Center
- Call Centers
- Change Management
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Data Analysis
- Financial Analysis
- Financial Modeling
- Forecasting
- Leadership
- Management
- Management Consulting
- Operations Management
- Outsourcing
- Performance Management
- Process Improvement
- Program Management
- Project Management
- Strategic Planning
- Strategy
- Team Leadership
- Vendor Management
- Workforce Management
Jay Johnson Summary
- Jay Johnson, based in Bossier City, LA, US, is currently a Vice President at General Dynamics Information Technology. Jay Johnson brings experience from previous roles at General Dynamics Information Technology and CSC. Jay Johnson holds a Randolph - Macon Academy. With a robust skill set that includes Analysis, Analytics, Business Analysis, Business Intelligence, Business Process and more. Jay Johnson has 7 emails and 3 mobile phone numbers on RocketReach.
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