2020 -2023 Sr. Manager - Ops Strategy and Execution | Above the Wing and Station Ops Center @
2020 -2020 Sr. Manager - Ops Strategy and Performance @
2018 -2020 Sr Manager - Station Operations Center (SOC) Coordination and Execution @
2017 -2018 Manager - Station Operations Planning @
2014 -2017 Sr. Manager - Airport Operations: Service Recovery, Service Delivery, and Uniforms @
2014 -2014 Manager and Trainer - Station Operations Planning team - temporary assignment @
2007 -2014 Operations Manager, Station Operations Control - CLE @
2002 -2007 Supervisor, Customer Service @
2000 -2002 Customer Service Representative (Lead) @
1997 -2002 Restaurant Manager @ Rio Bravo Cantina
1999 -2000 Airport Sales Agent (Customer Service Gate Agent) @
Jay Fulmer Education
Total Techical Institute
Diploma (Applied Electronics Technology)
1998-1999
The College of Wooster
Bachelor of Arts (BA) (Biology/Biological Sciences, General)
1990-1994
Jay Fulmer Skills
Time Management
Workforce Planning
Conflict Management
Analytical Skills
Customer Service Management
Project Management
Customer Experience
Service Delivery
Training and Development (HR)
Problem Solving
Strategic Thinking
People Management
Customer Support
Communication
Airlines
Flights
Aviation Security
Research
Commercial Aviation
Airports
Flight Safety
Aviation
Sabre
Airline Management
Aircraft
Civil Aviation
IATA
Airport Management
Flight Planning
Operations Management
General Aviation
Aircraft Systems
Air Traffic Control
Training
CFI
Team Leadership
Critical Thinking
Proactive Planning
Staff Administration
Leadership
Project Planning
Management
Budgets
Customer Service
Process Improvement
Program Management
Team Building
Change Management
Employee Training
Business Process Improvement
Strategic Planning
Microsoft Office
Jay Fulmer Summary
Jay Fulmer, based in North Royalton, OH, US, is currently a Sr. Manager - Strategy and Innovation - Employee Tools at United Airlines. Jay Fulmer brings experience from previous roles at United Airlines. Jay Fulmer holds a 1998 - 1999 Diploma in Applied Electronics Technology @ Total Techical Institute. With a robust skill set that includes Time Management, Workforce Planning, Conflict Management, Analytical Skills, Customer Service Management and more. Jay Fulmer has 2 emails and 2 mobile phone numbers on RocketReach.
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