2007 -
2012 Technical Support Professional @ Sykes Enterprises, Incorporated
2005 -
2006 Product Support Representative @ Link2Support Inc
Jay De Vera Education
AMA University
Bachelor's degree (Electrical, Electronics and Communications Engineering)
1998
-
2003
Jay De Vera Skills
Artificial Intelligence (AI)
Salesforce Integration
Velocify Integration
Zendesk Integration
CRM Integration
Microsoft Dynamics Integration
Chat
Email
SMS
REST APIs
SOAP API
SQL
Contact Centers
Salesforce.com
Software as a Service (SaaS)
Project Implementation
Technical Support
Troubleshooting
Telecommunications
Networking
Customer Relationship Management (CRM)
Software Project Management
Jay De Vera Summary
Jay De Vera, based in Calabarzon, Philippines, is currently a Implementation Manager at Five9. Jay De Vera brings experience from previous roles at Verizon Enterprise Solutions, Sykes Enterprises, Incorporated and Link2Support Inc. Jay De Vera holds a 1998 - 2003 Bachelor's degree in Electrical, Electronics and Communications Engineering @ AMA University. With a robust skill set that includes Artificial Intelligence (AI), Salesforce Integration, Velocify Integration, Zendesk Integration, CRM Integration and more. Jay De Vera has 3 emails and 2 mobile phone numbers on RocketReach.
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