2017 -now Vice President Contact Center Operations @
2016 -2017 Principal @
2014 -2016 Director Call Center Sales and Site Director @
2006 -2014 Operations and Sales Contact Center Director @
2004 -2006 Contact Center Sales Manager @
2002 -2004 Contact Center Business Operations Analyst @
2000 -2001 Contact Center Sales and Operations Manager and Site Manager @
1991 -2000 Various Leadership Positions @
1989 -1991 Customer Service Agent @
Jason Lynch Education
Northcentral University 2008-2011
Foothill College 1989-1991
Menlo Atherton 1985-1989
Jason Lynch Skills
Call Centers
Customer Service
Process Improvement
Leadership
Business Process Improvement
Strategy
Operations Management
Management
Program Management
Training
Strategic Planning
Customer Satisfaction
Performance Management
Customer Experience
Workforce Management
Banking
Contact Centers
Coaching
Sales
Analysis
Vendor Management
Property & Casualty Insurance
Sales Management
Change Management
Insurance
Risk Management
Human Resources
Executive Management
Business Planning
Project Planning
Lean Process Improvement
Mergers
Branding & Identity
Customer Acquisition
Leadership Development
Management Consulting
User Experience
Training & Mentoring
Customer Service and Satisfaction
Project Management
Contact Center Operations
Capacity Planning
Airport & Airline Operations
Customer Support
Kaizen
SaaS
Workforce Planning
Avaya Products
InContact
Team Leadership
Comercial Aviation
Branding and Identity
Call Center
Airport and Airline Operations
Public Speaking
Startups
Rapid Process Improvement
Business Strategy
Property and Casualty Insurance
Training and Mentoring
Jason Lynch Summary
Jason Lynch, based in Las Vegas, NV, US, is currently a Vice President Contact Center Operations at MGM Resorts International. Jason Lynch brings experience from previous roles at Jason Lynch Consulting, Sunrun and USAA. Jason Lynch holds a 2008 - 2011 Northcentral University. With a robust skill set that includes Call Centers, Customer Service, Process Improvement, Leadership, Business Process Improvement and more. Jason Lynch has 4 emails and 2 mobile phone numbers on RocketReach.
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