Consultancy Manager for Datacentre and Virtualisation @ (September 2012 - October 2014)
Support Manager (amalgamating Arc Solutions and Mettoni) @ (June 2006 - August 2012)
Support Manager @ Arc Solutions (International) Ltd (June 2003 - June 2006)
Senior Application Support Engineer @ Arc Solutions (International) Ltd (December 2002 - December 2003)
Support Engineer @ Arc Solutions (International) Ltd (February 2002 - December 2002)
Senior Technical Support Engineer @ (November 1998 - February 2002)
Senior Technical Support Engineer @ (November 1998 - February 2002)
Jason Lawrence Education
Thames Valley University
BA (Hons) (Business Studies with IT)
1992-1996
Jason Lawrence Skills
Decision-Making
Cisco Technologies
Unified Communications
VoIP
WAN
Telecommunications
Incident Management
ITIL
IT Service Management
Call Centers
Service Delivery
Recruiting
Customer Satisfaction
Sla
Service Management
Channel Partners
Change Management
Key Performance Indicators
Service Desk
Release Management
Business Process Improvement
Objectives and Key Results (OKRs)
Strategy
Performance Management
Microsoft Office
Microsoft Excel
PowerPoint
Microsoft Word
Management
Customer Service
Partner Management
Teamwork
Coaching
Problem Solving
Supervisory Skills
Leadership
Team Management
Team Leadership
Service Improvement
Business Strategy
Project Management
Operations Management
Strategic Planning
Customer Relationship Management (CRM)
Professional Services
Project Delivery
Cisco Systems Products
Jason Lawrence Summary
Jason Lawrence, based in Bishop's Stortford, GB, is currently a Head of LAN Support at Charterhouse Group. Jason Lawrence brings experience from previous roles at Understand Service, Institute of Workplace and Facilities Management and Nuvias Unified Comms. Jason Lawrence holds a 1992 - 1996 BA (Hons) in Business Studies with IT @ Thames Valley University. With a robust skill set that includes Decision-Making, Cisco Technologies, Unified Communications, VoIP, WAN and more. Jason Lawrence has 3 emails and 2 mobile phone numbers on RocketReach.
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