Jason Caparas Email
Senior Operations Manager @ Unient
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Jason Caparas Location
- Central Luzon, Philippines
Jason Caparas Work
- Senior Operations Manager @ (August 2023 - Present)
- Senior Manager @ (August 2022 - August 2023)
- Senior Manager, Service Delivery @ (June 2016 - June 2022)
- Operations Manager @ (March 2013 - June 2016)
- Operations Supervisor @ (May 2011 - March 2013)
- Travel Agency Specialist @ (July 2009 - May 2011)
Jason Caparas Education
- University of Perpetual Help System DALTA
Master of Business Administration - MBA
2024 - University of Batangas
Bachelor of Business Administration - BBA (Business Administration and Management, General)
Jason Caparas Skills
- Leadership
- Management
- International Travel
- Agile Methodologies
- Scrum
- People Management
- Coaching
- Employee Engagement
- Cross-functional Team Leadership
- Client Relations
- Client Liaison
- Sprint Planning
- Customer Satisfaction (CSAT)
- IT Service Management
- Test Engineering
- Solid Professional Standards
- Team Management
- Ticketing Systems
- Sabre
- Global Distribution Systems (GDS)
- Team Leadership
- Problem Solving
- Presentations
- Delivery Performance
- Communication
- Service Operations
- Business Reviews
- P&L Management
- Strategy
- Analytical Skills
- APAC
- Service Delivery
- Operations Management
- Sales
- Revenue Management
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Excel
- Long-term Customer Relationships
- Interpersonal Skills
- English
- Customer Relationship Management (CRM)
- Contact Center Management
- Customer Service Operations
- Escalations Management
- Incident Management
- Contact Center Operations
- Service Delivery Management
- Escalation Process
- Escalation
- Service Levels
- Customer Escalation Management
- Call Center Development
- Contact Centers
- Business Process Outsourcing (BPO)
- Call Center Administration
- Problem Management
- IT Outsourcing
- Service Operation
- Process Improvement
- Aht
- Airline Management
- Airline Reservations
- Airline Ticketing
- Coaching & Mentoring
- Customer Retention
- Customer Satisfaction
- Customer Service
- Lead com
- Leadership Development
- Quality Assurance
- Reporting & Analysis
- Six Sigma Green Belt
- Team Motivation
Jason Caparas Summary
- Jason Caparas, based in Central Luzon, Philippines, is currently a Senior Operations Manager at Unient. Jason Caparas brings experience from previous roles at WNS, TeleTech Philippines and Motif, Inc.. Jason Caparas holds a Master of Business Administration - MBA @ University of Perpetual Help System DALTA. With a robust skill set that includes Leadership, Management, International Travel, Agile Methodologies, Scrum and more. Jason Caparas has 2 emails on RocketReach.
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