Jasmene Grant Email & Phone Number

Jasmene Grant Skills

• Contact Center / Call Center / Program Management
• Team Leadership
• Customer Service & Customer Satisfaction (V.O.C.) - Strategic Planning, Business Development
• Customer Relationship Management (CRM)
• Strategic Planning
• Program Management
• Business Process Improvement
• Performance Management
• Call center management
• Lean Six Sigma
• Long-term Customer Relationships
• Microsoft Word
• Microsoft Office
• Strategic Leadership
• Emotional Intelligence
• Cross-functional Team Leadership
• Leadership Development
• Staff Development
• Team Management
• Employee Relations
• Employee Training
• Employee Engagement
• People Management
• Leadership
• Business Relationship Management
• Customer Service Management
• Cross Functional Team Building
• Daily Reports (Metrics, KPI's, V.O.C., Surveys)
• Train the Trainer
• Call Center Administration
• Customer Service Operations
• Multi-Cultural Team Leadership
• Call Center Development
• Collaborative Project Management
• Cross-functional Alignment
• Contact Center Management
• Team motivator, empowerment & leadership
• E-Learning and ILT Trainer
• Call center start-up
• Workforce Management (WFM) & eWFM
• Call Center Operations Manager
• Quality Assurance - Call / Contact Center
• Customer-focused / Customer Experience / retention
• Contact Center Operations
• Coached, Trained, Mentored agents
• Process Improvement
• Customer- centric / V.O.C.
• Metric s/ Reports (KPI's, V.O.C., Trends & Surveys)
• Virtual / Remote Call Center Leadership exp.
• Team Bldg, Development, Empowerment, Motivation, Mentoring & E.I.