2018 -2026 Incident Manager and Problem Coordinator @
2021 -2023 VP of Education @
2017 -2018 ITSM Incident Process Manager @
2014 -2017 Account Incident Management Lead @
2013 -2014 Regional Incident Management Lead @
2007 -2013 Incident Coordinator @
Jared Osborn Education
University of Oklahoma
Master of Arts (M.A.) (Administrative Leadership)
2014-2019
Ashford University
Bachelor of Arts (BA) (Business Administration and Management, General)
2010-2013
Jared Osborn Skills
Incident Management
BMC Remedy
Process Improvement
Employee Training
Lotus Notes
IT Operations
ITIL
Coordination
Critical Thinking
Proficient Communicator
Strong Writing Skills
Skilled Relationship Builder
Data Analysis
Business Intelligence
Proficient with Microsoft Office
Leadership
Team Leadership
Reporting & Analysis
Customer Service
Customer Satisfaction
Business Process
ITIL v3 Foundation Certified
IT Service Management
IT Management
Training
IT Strategy
Reporting and Analysis
Information Technology
JIRA
Business Analysis
Agile Methodologies
Vendor Management
Change Management
ServiceNow
Business Process Improvement
Kanban
Service Delivery
Jared Osborn Summary
Jared Osborn, based in Grapevine, TX, US, is currently a Lead Problem Management Associate at The Depository Trust & Clearing Corporation (DTCC). Jared Osborn brings experience from previous roles at Charles Schwab, Toastmasters Westlake, AIG Technologies and CSC. Jared Osborn holds a 2014 - 2019 Master of Arts (M.A.) in Administrative Leadership @ University of Oklahoma. With a robust skill set that includes Incident Management, BMC Remedy, Process Improvement, Employee Training, Lotus Notes and more. Jared Osborn has 1 mobile phone numbers on RocketReach.
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