Director, Customer Service @ (October 2017 - August 2024)
Director of Customer Service @ (September 2015 - September 2017)
Director, Customer Service @ (August 2012 - September 2015)
Director, Corporate Training and Education @ (July 2010 - August 2012)
Director, Customer Relations @ (January 2008 - July 2010)
Project Manager @ (January 2007 - January 2008)
Customer Service Manager @ (January 2000 - January 2007)
Technical Learning Facilitator @ (January 1999 - January 2000)
Technical Service Representative @ (January 1997 - January 1999)
Medical Technologist @ (January 1995 - January 1996)
Janice Jones Education
Michigan State University
BS (Clinical Laboratory Science)
Janice Jones Skills
Medical Devices
Customer Service
Learning Management
FDA
Cross-functional Team Leadership
Software Documentation
Healthcare
Cardiology
ISO 13485
Product Development
Training
Product Launch
Pharmaceutical Industry
Biotechnology
Capital Equipment
Managed Care
Hospitals
Sales Force Development
Commercialization
Market Development
Design Control
U.S. Food and Drug Administration (FDA)
Management
Leadership
Strategic Planning
Project Management
Strategy
Business Process Improvement
Team Leadership
Microsoft Office
Microsoft Word
u.s. Food and Drug Administration Fda
Teaching
Team Building
Cross Functional Team Leadership
u.s. Food and Drug Administration
Janice Jones Summary
Janice Jones, based in San Ramon, CA, US, is currently a Senior Director, Customer Experience and Engagement at Hill Physicians Medical Group. Janice Jones brings experience from previous roles at Hill Physicians Medical Group, Elemental LED, AliveCor and iRhythm Technologies, Inc.. Janice Jones holds a BS in Clinical Laboratory Science @ Michigan State University. With a robust skill set that includes Medical Devices, Customer Service, Learning Management, FDA, Cross-functional Team Leadership and more. Janice Jones has 1 emails and 4 mobile phone numbers on RocketReach.
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