Janeth Andrade Email
Directora de Business Development Center and Customer Service and Contact Center Director and BPO @ GOCAR
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Janeth Andrade Location
- Mexico
Janeth Andrade Work
- Directora de Business Development Center and Customer Service and Contact Center Director and BPO @ (October 2024 - Present)
- Directora de Atención a Clientes and Service Director and B2B Customer Care and Customer Experience @ (May 2022 - June 2024)
- Sr Manager Contact Center Hispam and Latam and Customer Experience @ (February 2019 - August 2021)
- Call Center and Service Desk Manager and Customer Service and Customer Success @ (May 2018 - February 2019)
- Call Center Manager and Contact Center Manager and Customer Success @ (August 2017 - May 2018)
- Senior Telemarketing Specialist (Sales and Customer Success) @ (February 2016 - June 2017)
- Marketing Coordinator and Customer Service and Customer Experience @ (October 2010 - September 2015)
- Operations Supervisor (Vehicle, Home, and People Cabins) @ (April 2008 - October 2010)
Janeth Andrade Education
- ENEB - Escuela de Negocios Europea de Barcelona
Master of Business Administration (MBA)
2025-2026 - ENEB - Escuela de Negocios Europea de Barcelona
Master en IA Empresarial (IA)
2025-2026 - ENEB - Escuela de Negocios Europea de Barcelona
Diploma de Especialización en Innovación y Gestión de Proyectos (Innovación y Gestión de Proyectos)
2025-2026 - Tecnológico de Monterrey
Diplomado en Gestión Profesional Ágil de Proyectos (Project Management)
2020-2021 - Universidad Anáhuac
Diplomado en Gestión Avanzada en Customer Experience/Centros de Contacto e Interacción con Clientes
2021-2021 - Harvard ManageMentor
Gestion de proyectos (Project Management)
2020-2020 - Irish Internet Association- Irish Times Training Dublin Ireland
Diploma in Digital Marketing Bootcamp Presential in Dublin (Ireland)
2015-2016 - EOI Business School
Curso de E-commerce (E-commerce)
2015-2015 - EOI Business School
Curso de Analitica Web (Marketing Digital)
2015-2015 - Tecnológico de Monterrey
Diplomado Comunicacion Digital y Social Media
2012-2012 - Universidad del Valle de México
Mercadotecnia (Mercadotecnia)
2008-2011
Janeth Andrade Summary
- Janeth Andrade, based in Mexico, is currently a Directora de Business Development Center and Customer Service and Contact Center Director and BPO at GOCAR. Janeth Andrade brings experience from previous roles at Mastercard and American Tower. Janeth Andrade holds a 2025 - 2026 Master of Business Administration in MBA @ ENEB - Escuela de Negocios Europea de Barcelona.
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