Jane Sheills Email
Customer Success Team Lead APAC @ Civica India
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Jane Sheills Location
- Melbourne, VIC, AU
Jane Sheills Work
- Customer Success Team Lead APAC @ (June 2026 - Present)
- Customer Success Manager @ (December 2024 - Present)
- Head of Product Strategy @ (April 2021 - March 2025)
- Business Analyst Lead @ (March 2019 - March 2021)
- Senior Business Analyst @ (December 2017 - March 2019)
- Business Analyst @ (December 2015 - October 2016)
- Manager Customer Service @ (August 2013 - November 2014)
- Support Manager @ (July 2010 - August 2013)
- Support and QA Manager @ (June 2004 - July 2010)
- Support Analyst @ (August 2002 - June 2004)
- Help Desk Administrator and Trainee Accountant @ (August 2001 - August 2002)
Jane Sheills Education
- Deakin University
Bachelor of Commerce (BCom)
1998-2001
Jane Sheills Skills
- Business Analysis
- Business Process
- Business Process Improvement
- Change Management
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience
- Customer Insight
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Success
- Customer Support
- IT Management
- Integration
- Management
- Operations Management
- Outsourcing
- Process Improvement
- Product Management
- Program Management
- Project Delivery
- Project Management
- Requirements Analysis
- Stakeholder Management
- Team Leadership
- Vendor Management
Jane Sheills Summary
- Jane Sheills, based in Melbourne, VIC, AU, is currently a Customer Success Team Lead APAC at Civica Asia Pacific. Jane Sheills brings experience from previous roles at Civica Asia Pacific. Jane Sheills holds a 1998 - 2001 Bachelor of Commerce (BCom) @ Deakin University. With a robust skill set that includes Business Analysis, Business Process, Business Process Improvement, Change Management, Cross-functional Team Leadership and more. Jane Sheills has 1 emails on RocketReach.
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