Principal Business Analyst and Senior Project Manager, WorkSmarter Program @ (March 2018 - October 2019)
Senior Agile Business Analyst - Configuration Management Uplift Project @ (October 2016 - February 2018)
Process Owner - Enterprise Configuration Management (‘Senior Service Manager’) @ (January 2014 - September 2016)
Enterprise Configuration Manager @ (October 2012 - December 2013)
Change Control Manager @ (July 2011 - September 2012)
Knowledge Manager @ (January 2011 - June 2011)
Service Desk Manager @ (January 2010 - December 2010)
Change and Problem Manager, IT Service Desk @ (January 2008 - December 2009)
Senior Service Desk Analyst and Student @ (January 2005 - December 2007)
Service Desk Team Leader and Senior Service Desk Analyst @ (July 2003 - December 2004)
IT Application Support, Second Level, Financial Planner Platform @ (October 2002 - June 2003)
IT Graduate, Help Desk Analyst @ (September 2001 - September 2002)
Usability Analyst and Tester @ (June 2001 - August 2001)
Graduate Placement, IT Contract Management @ (March 2001 - May 2001)
Usability Analyst @ Ion Global (February 2001 - February 2001)
University Co-Op Placement @ (January 2000 - June 2000)
University Co-Op Placement, Analysis and Development Team @ (July 1998 - December 1998)
Jane Hilton Education
Macquarie University
Bachelor of Business Administration
2005-2007
ACAP University College 2003-2003
University of Technology Sydney
Bachelor of Information Technology [B.IT]
1998-2000
Riverside Girls High
Jane Hilton Skills
Process Improvement
Change Management
ITIL
Business Analysis
Incident Management
Testing
Management
Business Process Improvement
Knowledge Management
IT Service Management
SDLC
Process Management
User Acceptance Testing
Service Management
Gifts
Training
Customer Service
Financial Analysis
Project Planning
SQL
Project Management
Agile and Waterfall Methodologies
Scrum
Business Process Analysis
Jane Hilton Summary
Jane Hilton, based in Sydney, NSW, AU, is currently a Principal Product Owner - Collaboration (Atlassian Products) at NSW Department of Customer Service. Jane Hilton brings experience from previous roles at NSW Government, AMP and Westpac Group. Jane Hilton holds a 2005 - 2007 Bachelor of Business Administration @ Macquarie University. With a robust skill set that includes Process Improvement, Change Management, ITIL, Business Analysis, Incident Management and more. Jane Hilton has 2 emails and 1 mobile phone numbers on RocketReach.
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