Jane Curtain Email & Phone Number
Director of Design Consulting, Customer Experience @ IE
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Jane Curtain Location
- Melbourne, VIC, AU
Jane Curtain Work
- Director of Design Consulting, Customer Experience @ (July 2019 - Present)
- Senior Design and Research Lead @ (November 2018 - June 2019)
- General Manager Cx Service Design @ (December 2017 - November 2018)
- Principal Design Lead @ (April 2015 - January 2018)
- Service Design Lead @ (September 2014 - March 2015)
- Senior Business, Customer Experience and Communications Consultant, Customer Interactive Solutions @ (January 2008 - July 2013)
- Lead Self-Service and User Experience Design Consultant Customer Interactive Solutions @ (October 2005 - January 2008)
- Senior User Experience Designer and Business Analyst, Customer Interactive Solutions @ (October 2002 - October 2005)
- Voice User Interface Designer, Customer Interactive Solutions @ (December 2000 - October 2002)
- Admissions and Communications Advisor, Faculty of Arts @ (October 1999 - December 2000)
Jane Curtain Education
- Deakin University
Masters (Media Studies, Communication)
2013-2016 - Monash University
Bachelors (Psychology, Linguistics)
1993-1997
Jane Curtain Skills
- Agile Methodologies
- Analytical Skills
- Business Analysis
- Business Transformation
- CTI
- Call Centers
- Change Management
- Coaching
- Coaching & Mentoring
- Communication
- Contact Centers
- Customer Advocacy
- Customer Engagement
- Customer Experience
- Customer Insight
- Customer Journey Mapping
- Customer Research
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Success
- Design Thinking
- Employee Engagement
- Employee Wellness
- Facilitation
- Genesys
- Go-to-market Strategy
- IT Service Management
- ITIL
- IVR
- Integration
- Interpersonal Skills
- Large Group Facilitation
- Leadership
- Managed Services
- People Development
- Performance Management
- Pre-sales
- Professional Services
- Qualitative & Quantitative Research Methodologies
- Resource Management
- Root Cause Analysis
- Service Design
- Skill Assessment
- Social Media
- Solution Architecture
- Speech Recognition
- Sprints
- Stakeholder Relations
- Strategic Consulting
- Strategy
- Strategy Consulting
- Team Leadership
- Team Management
- Telecommunications
- Unified Communications
- Usability
- Usability Testing
- User Experience
- Vendor Management
- Voice User Interface Design
- Voice of the Customer
Jane Curtain Summary
- Jane Curtain, based in Melbourne, VIC, AU, is currently a Director of Design Consulting, Customer Experience at Ie Digital. Jane Curtain brings experience from previous roles at Telstra and Sensis. Jane Curtain holds a 2013 - 2016 Masters in Media Studies, Communication @ Deakin University. With a robust skill set that includes Agile Methodologies, Analytical Skills, Business Analysis, Business Transformation, CTI and more. Jane Curtain has 1 emails and 1 mobile phone numbers on RocketReach.
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