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CUSTOMER EXPERIENCE. OUR PASSION. We are proud to partner with multi-location businesses, providing a wide array of customer experience management solutions, analytics and reporting technology. Our solutions help our clients protect their brand reputation, delight customers and make more money. Solutions include customer experience surveys, mystery shopping, contact center services and social media review data integrated on one technology and analytics platform. Founded in 2005, Market Force has a growing global presence, with offices in the United States, Canada, United Kingdom, France and Spain. It serves over 350 clients that operate multi-location businesses, including major retailers, restaurants, grocery and convenience stores, financial institutions and entertainment.

Why Companies Choose BARE No two organizations face the same customer experience challenges. That's why we don't believe in one-size-fits-all programs. At BARE International, we partner with brands to design customized mystery shopping, customer experience research, operational audit, and compliance programs that answer the questions that matter most to their business. We help organizations move beyond assumptions and customer feedback alone to understand what customers actually experience. More than a vendor, we operate as an extension of your team, providing expert guidance, responsive support, and actionable insights that help drive better decisions, stronger operational performance, and improved customer loyalty. What Makes BARE Different? Customized Solutions built around your goals, industry, and customer journey Actionable Insights that drive measurable operational and customer experience improvements Dedicated Project Teams committed to your success from program design through reporting Global Reach, Local Expertise with research capabilities across 185+ countries Long-Term Partnerships with client relationships averaging more than eight years Family-Owned Values backed by nearly 40 years of trusted experience About BARE International Founded in 1987, BARE International is one of the world's leading customer experience research and mystery shopping companies. For 40 years, we have helped organizations understand, measure, and improve the customer experience through customized research programs, mystery shopping, operational audits, compliance evaluations, and customer feedback solutions. Headquartered in the Washington, D.C. metropolitan area, BARE International supports clients across more than 185 countries through a network of global offices and over one million evaluators worldwide. Each month, we deliver thousands of insights that help brands strengthen customer loyalty, improve operational consistency, and protect their brand standard.

GLOBAL MYSTERY SHOPPING & CX AUDITS Serving US & Europe for 30+ years—enhancing business growth through superior customer experience. Mystery shopping, when done with the right partner, is a powerful market research method to assess and improve customer experience, operational standards, and employee performance across diverse industries. For over 30 years, Secret Shopper® has delivered accurate, actionable data and CX analytics that drive measurable results across customer-focused industries. What sets us apart: ✅AI-driven, customizable reporting and intuitive client platform ✅Tailored CX audit programs by industry, aligned to business objectives ✅End-to-end journey evaluations (online, in-person, phone, service appointments) ✅Actionable analytics, cross-industry benchmarks, and compliance monitoring What you gain 🏆Higher customer satisfaction (NPS/CSAT) and loyalty. 🏆Clear priorities for service improvements and training. 🏆Proven impact on sales, service quality, and regulatory compliance. Partner with us to unlock powerful, data‑driven insights into your customer experience—elevate satisfaction, fuel growth, and stay compliant with ease🚀 #MysteryShopping #CustomerExperience #CXAudits #Compliance #RetailAnalytics #SecretShopper