Jan Smets Email & Phone Number
Director Retail and Customer Care @ bpost
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Jan Smets Location
- Antwerp, BE
Jan Smets Work
- Director Retail and Customer Care @ (March 2016 - Present)
- Director Customer Care @ (March 2013 - March 2016)
- Director Marketing and Customer Service @ (May 2010 - March 2013)
- Director VMP and Contact Centers @ (January 2008 - September 2010)
- Director Customer Care @ (October 1997 - December 2007)
- Manager @ (September 1991 - September 1997)
Jan Smets Education
- Solvay Brussels School 1985-1991
- London Business School
Jan Smets Skills
- Retail Sales
- Retail Banking
- Retail
- Contact Center Management
- Large Scale Transformation
- Large Scale Change Management
- Management Consulting
- Presentations
- Business Analysis
- Process Improvement
- Telemarketing
- Customer Service
- Customer Satisfaction
- Customer Experience
- Customer Insight
- Customer Retention
- Customer Acquisition
- Marketing Strategy
- Product Marketing
- Contact Center Operations
- Contact Center Strategy
- Contact Center Optimization
- Call Centers
- Change Management
- Contact Centers
- Management
- B2B
- Marketing Management
- Telecommunications
- Inbound Marketing
- Sales
- Marketing
- CRM
- Social Media
- Customer Relationship Management (CRM)
- Business Process Improvement
- Business-to-Business (B2B)
Jan Smets Summary
- Jan Smets, based in Antwerp, BE, is currently a Director Retail and Customer Care at Bpost. Jan Smets brings experience from previous roles at Bpost and Proximus. Jan Smets holds a 1985 - 1991 Solvay Brussels School. With a robust skill set that includes Retail Sales, Retail Banking, Retail, Contact Center Management, Large Scale Transformation and more. Jan Smets has 2 emails and 3 mobile phone numbers on RocketReach.
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