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Jamie Roff Location
Philadelphia, PA, US
Jamie Roff Work
Vice President, Business Process Effectiveness @ (July 2021 - Present)
Executive Director, Customer Strategy and Operations @ (October 2019 - July 2021)
Senior Director, Business Process Effectiveness @ (March 2016 - October 2019)
Director, Customer Service Strategy and Operations @ (May 2011 - March 2016)
Director, Video- New Product Delivery @ (July 2009 - May 2011)
Regional Manager of Process Improvement @ (November 2008 - July 2009)
Manager, Quality Control @ (July 2003 - July 2008)
Call Center Operations Manager @ (July 1997 - July 2003)
Call Center Supervisor @ (July 1996 - July 1997)
Jamie Roff Education
Rutgers University
Marketing (Business)
Jamie Roff Skills
Analytical Skills
Customer Service Operations
Mentoring
Customer Experience Management
Business Process Improvement
Customer Experience
VOD
Broadband
Cable Television
Call Centers
Cross-functional Team Leadership
Customer Service
IPTV
Integration
Interactive TV
Management
Mobile Devices
Process Improvement
Product Development
Product Management
Provisioning
Set Top Box
Strategy
Telecommunications
Team Leadership
Telephony
Vendor Management
VoIP
Wireless
Team Building
Program Management
Customer Satisfaction
Leadership
Troubleshooting
IP
Business Analysis
Operations
Business Development
Cross Functional Team Leadership
Broadcast
Cross Functional Team
Video Editing
Jamie Roff Summary
Jamie Roff, based in Philadelphia, PA, US, is currently a Vice President, Business Process Effectiveness at Comcast. Jamie Roff brings experience from previous roles at Comcast. Jamie Roff holds a Marketing in Business @ Rutgers University. With a robust skill set that includes Analytical Skills, Customer Service Operations, Mentoring, Customer Experience Management, Business Process Improvement and more. Jamie Roff has 2 emails and 2 mobile phone numbers on RocketReach.
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