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Jamie Dormandy Location
London, GB
Jamie Dormandy Work
Director of Operations @ (August 2023 - Present)
Head of Operational Transformation @ (January 2022 - August 2023)
Head of Customer Engagement and Experience @ (June 2021 - January 2022)
Head of Advice and Customer Service @ (July 2018 - June 2021)
Head of Services and Support @ (January 2015 - July 2018)
Customer Contact Business Manager @ (September 2012 - January 2015)
Customer Support Manager @ (June 2010 - September 2012)
Management Information Team Leader @ (October 2009 - June 2010)
Data Analyst @ (April 2009 - September 2009)
Graduate Leadership Programme @ (September 2008 - September 2009)
Teacher of Modern Languages @ (September 2006 - August 2008)
Jamie Dormandy Education
Henley Business School
MA Leadership
2016-2018
Prosci Change Management
Practicioner Qualification
2016-2016
Lean Six Sigma
Black Belt
2011-2012
The University of Nottingham
Modern Languages (2:1)
2001-2005
Dulwich College 1993-2000
Jamie Dormandy Skills
Analysis
Business Analysis
Business Process Improvement
Business Strategy
CRM
Call Centers
Change Management
Coaching
Contact Centers
Contact Centre
Contact Management
Customer Experience
Customer Insight
Customer Satisfaction
Customer Service
Internal Communications
Leadership
Lean Six Sigma Black Belt
Management
Operations Management
Outsourcing
Performance Management
Portuguese
Process Improvement
Project Management
Project Planning
Spanish
Stakeholder Management
Strategy
Team Leadership
Team Management
Training & Development
PowerPoint
Training and Development
Sales
Strategic Planning
Training
Microsoft Office
Research
Jamie Dormandy Summary
Jamie Dormandy, based in London, GB, is currently a Director of Operations at Make-A-Wish® UK. Jamie Dormandy brings experience from previous roles at Money and Pensions Service and RNIB. Jamie Dormandy holds a 2016 - 2018 MA Leadership @ Henley Business School. With a robust skill set that includes Analysis, Business Analysis, Business Process Improvement, Business Strategy, CRM and more. Jamie Dormandy has 1 emails on RocketReach.
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