Jamie Dormandy Email & Phone Number
Director of Operations @ Make-A-Wish® UK
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Jamie Dormandy Location
- London, GB
Jamie Dormandy Work
- 2023 -now Director of Operations @
- 2022 -2023 Head of Operational Transformation @
- 2021 -2022 Head of Customer Engagement and Experience @
- 2018 -2021 Head of Advice and Customer Service @
- 2015 -2018 Head of Services and Support @
- 2012 -2015 Customer Contact Business Manager @
- 2010 -2012 Customer Support Manager @
- 2009 -2010 Management Information Team Leader @
- 2009 -2009 Data Analyst @
- 2008 -2009 Graduate Leadership Programme @
- 2006 -2008 Teacher of Modern Languages @
Jamie Dormandy Education
- Henley Business School
MA Leadership (Organizational Leadership)
2016-2018 - Prosci Change Management
Practicioner Qualification (CMC Partnership)
2016-2016 - Lean Six Sigma
Black Belt (Business Change, Project Management and Process Improvement)
2011-2012 - The University of Nottingham
Modern Languages (2:1) (Spanish and Portuguese)
2001-2005 - Dulwich College 1993-2000
Jamie Dormandy Skills
- Lean Six Sigma Black Belt
- Project Management
- Customer Experience
- Customer Insight
- Team Leadership
- Training & Development
- Process Improvement
- Business Analysis
- Internal Communications
- Change Management
- Contact Management
- Contact Centre
- Customer Service
- Contact Centers
- Spanish
- Portuguese
- Project Planning
- Analysis
- Stakeholder Management
- Performance Management
- Team Management
- Management
- CRM
- Strategy
- Leadership
- Business Process Improvement
- Coaching
- Outsourcing
- Call Centers
- Customer Satisfaction
- Operations Management
- Business Strategy
- PowerPoint
- Training and Development
- Sales
- Strategic Planning
- Training
- Microsoft Office
- Research
Jamie Dormandy Summary
- Jamie Dormandy, based in London, GB, is currently a Director of Operations at Make-A-Wish® UK. Jamie Dormandy brings experience from previous roles at Money and Pensions Service and RNIB. Jamie Dormandy holds a 2016 - 2018 MA Leadership in Organizational Leadership @ Henley Business School. With a robust skill set that includes Lean Six Sigma Black Belt, Project Management, Customer Experience, Customer Insight, Team Leadership and more. Jamie Dormandy has 1 emails on RocketReach.
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