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Jamie Dormandy Location
London, GB
Jamie Dormandy Work
2023 -now Director of Operations @
2022 -2023 Head of Operational Transformation @
2021 -2022 Head of Customer Engagement and Experience @
2018 -2021 Head of Advice and Customer Service @
2015 -2018 Head of Services and Support @
2012 -2015 Customer Contact Business Manager @
2010 -2012 Customer Support Manager @
2009 -2010 Management Information Team Leader @
2009 -2009 Data Analyst @
2008 -2009 Graduate Leadership Programme @
2006 -2008 Teacher of Modern Languages @
Jamie Dormandy Education
Henley Business School
MA Leadership (Organizational Leadership)
2016-2018
Prosci Change Management
Practicioner Qualification (CMC Partnership)
2016-2016
Lean Six Sigma
Black Belt (Business Change, Project Management and Process Improvement)
2011-2012
The University of Nottingham
Modern Languages (2:1) (Spanish and Portuguese)
2001-2005
Dulwich College 1993-2000
Jamie Dormandy Skills
Lean Six Sigma Black Belt
Project Management
Customer Experience
Customer Insight
Team Leadership
Training & Development
Process Improvement
Business Analysis
Internal Communications
Change Management
Contact Management
Contact Centre
Customer Service
Contact Centers
Spanish
Portuguese
Project Planning
Analysis
Stakeholder Management
Performance Management
Team Management
Management
CRM
Strategy
Leadership
Business Process Improvement
Coaching
Outsourcing
Call Centers
Customer Satisfaction
Operations Management
Business Strategy
PowerPoint
Training and Development
Sales
Strategic Planning
Training
Microsoft Office
Research
Jamie Dormandy Summary
Jamie Dormandy, based in London, GB, is currently a Director of Operations at Make-A-Wish® UK. Jamie Dormandy brings experience from previous roles at Money and Pensions Service and RNIB. Jamie Dormandy holds a 2016 - 2018 MA Leadership in Organizational Leadership @ Henley Business School. With a robust skill set that includes Lean Six Sigma Black Belt, Project Management, Customer Experience, Customer Insight, Team Leadership and more.
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