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Jamie Bates Location
Leicester, GB
Jamie Bates Work
Transformation Lead @ (May 2024 - Present)
Complaints Transformation Lead @ (March 2022 - April 2024)
Senior QA @ (September 2021 - March 2022)
Specialist Complaints QC @ (April 2021 - June 2021)
Quality Assurance Officer @ (November 2020 - April 2021)
Quality Assurance Specialist @ (July 2019 - October 2020)
Complaints Quality Checker and Outcome Tester @ (August 2018 - July 2019)
Complaint Case Handler @ (May 2018 - August 2018)
Expert Case Handler @ (June 2011 - April 2018)
Home Insurance Claims Advisor @ (January 2011 - June 2011)
Complaints Analyst @ (September 2010 - January 2011)
Jamie Bates Education
University of Bedfordshire Business School
Certified Lean Six Sigma Yellow Belt (Business)
2018-2018
De Montfort University
BA (Product Design)
2007-2010
One Education
Anti Money Laundering Training
2020
Jamie Bates Skills
Analysis
Analytical Skills
Attention to Detail
Banking
Business Analysis
Clarity
Communication
Complaint Management
Continuous Improvement
Credit
Customer Experience
Customer Journey Mapping
Customer Service
Data Analytics
Database Design
Databases
Decision-Making
E-Learning
Expert Communicator
Financial Services
Human Resource Planning
Identifying Trends
Leadership
Loans
Management
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Operational Excellence
PowerPoint
Problem Solving
Process Efficiency
Process Improvement
Program Evaluation
Project Management
Quality Assurance
Retail Banking
Risk Management
Root Cause
Skill Development
Sports Coaching
Stakeholder Engagement
Strategic Initiatives
Strategic Transformation
Teaching
Team Leadership
Teamwork
Time Management
Training
Training Delivery
Training Programme Design
Jamie Bates Summary
Jamie Bates, based in Leicester, GB, is currently a Transformation Lead at Wise. Jamie Bates brings experience from previous roles at Vanquis Bank, Loans at Home and Provident Financial Group - Provident HC & Satsuma. Jamie Bates holds a 2018 - 2018 Certified Lean Six Sigma Yellow Belt in Business @ University of Bedfordshire Business School. With a robust skill set that includes Analysis, Analytical Skills, Attention to Detail, Banking, Business Analysis and more. Jamie Bates has 2 emails on RocketReach.
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