Management Consulting Manager @ (December 2021 - June 2026)
Management Consultant @ (December 2018 - November 2021)
Consulting Senior Analyst @ (June 2017 - November 2018)
Consulting Analyst @ (May 2016 - May 2017)
Program Intern @ (June 2015 - August 2015)
Research Assistant @ (January 2014 - December 2014)
Intern @ (September 2013 - December 2013)
James Willard Education
Beijing Foreign Studies University
Semester Abroad, IES Chinese Language Intensive Program (Chinese Language)
William & Mary
Bachelor’s Degree (Economics; International Relations)
James Willard Skills
Workload Prioritization
Resource Allocation
Product Design
Agile Testing
Digital Transformation
Data Analytics
Customer Journey Mapping
CX
Presentations
Mitigation Strategies
Strategic Initiatives
Organizational Planning
Project Plans
Customer Service
Proactive communications
NICE contact engine
Strategic Communications
Business Strategy
Project Delivery
Technology Roadmapping
Consulting
Strategic Planning
Customer Relationship Management (CRM)
Business Analysis
digital onboarding
Contact Centers
Program Management
Customer Service Management
program delivery
Amazon Web Services (AWS)
Amazon Connect
Project Management
Customer Experience
Financial Services
Management Consulting
Data Analysis
Agile Methodologies
Data Visualization
Business Process Design
Credit Cards
Banking
Mergers & Acquisitions (M&A)
Acquisition Integration
Microsoft Excel
Microsoft Office
PowerPoint
Salesforce.com
Visio
Tableau
SQL
Stakeholder Management
Design Thinking
Business Operations
Salesforce.com Administration
Mortgage-Backed Security (MBS)
Strategic Roadmaps
Bank Mergers
Strategy
Process Improvement
Retail Banking
Product Management
Customer Journeys
Business Analytics
Leadership
Jira
User Experience (UX)
Social Media
International
Public Speaking
Maxqda
Foreign Policy
Agile Project Management
Media Relations
Event Planning
Chinese
International Relations
Fundraising
ArcGIS
International Development
Microsoft Word
ITIL Implementation
Editing
Business Process Improvement
Research
SPSS
James Willard Summary
James Willard, based in Washington, DC, US, is currently a Management Consulting Senior Manager at Accenture. James Willard brings experience from previous roles at Accenture. James Willard holds a Semester Abroad, IES Chinese Language Intensive Program in Chinese Language @ Beijing Foreign Studies University. With a robust skill set that includes Workload Prioritization, Resource Allocation, Product Design, Agile Testing, Digital Transformation and more. James Willard has 3 emails and 2 mobile phone numbers on RocketReach.
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