James Waithaka Email

Product Operations Manager and Tester @ Field Force Solutions Ltd

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James Waithaka Location

Nairobi, KE

James Waithaka Work

Product Operations Manager and Tester @ (June 2025 - Present)
Social Media Manager and Marketer @ (October 2024 - May 2025)
Customer Experience Specialist and Junior Bookmaker @ (July 2022 - October 2023)
Assistant Office Administrator @ Sunhill Provisions / Greenwood Printers & Stationers Ltd. (September 2021 - June 2022)
Customer Service Agent and Support Operations (Trainee) @ Infinite Worldwide Holdings Limited (November 2019 - August 2021)
Assistant Systems Administrator and Game Expert (Trainee) @ Percap Company Ltd (February 2019 - August 2019)
Customer Service Agent @ Percap Company Ltd (November 2018 - February 2019)
Warehouse Supervisor @ Musty Distribution Company (October 2017 - August 2018)
Delivery Salesman and Driver @ Musty Distribution Company (February 2017 - September 2017)
Business Consultant and Sales Representative @ Resolution Insurance Company. (September 2016 - December 2016)
Intern CCTV and Network Installation @ Numeriqa Company Ltd. (May 2016 - September 2016)
Business Manager @ Space Gaming Lounge. (July 2014 - December 2014)

James Waithaka Education

Africa Nazarene University
Diploma in Information Technology (Information Technology)
2013-2016
Africa Nazarene University
Master's Degree (Information Technology)

James Waithaka Skills

3CX
Activations
Brand Activation
Business Management
Business Operations
Business Planning
C (Programming Language)
CCTV Installation
CRM Databases
Cabling
Casino Gaming
Cat5e
Closed-Circuit Television (CCTV)
Communication
Community Marketing
Computer Hardware
Computer Maintenance
Contact Centers
Content Localization
Copper Cabling
Creativity and Innovation
Customer Acquisition
Customer Engagement
Customer Experience
Customer Experience Analysis
Customer Relations
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Representatives
Customer Support
Decision-Making
Defensive Driving
Development & implementation of marketing plans
Digital Marketing Analytics
Digital Video Recorder (DVR)
Direct Sales
Email
Employee Training
English
Equipment Testing
Fiber Optic Cable
Graphic Design
Idea Person
Information Technology
Integrated Circuits (IC)
LAN-WAN
Marketing Activation
Microsoft Office
Mobile Applications
Network Installation
Networking
Off-Page SEO
Office Administration
Online Casino
Online Media Management
Phone Etiquette
Pitching Ideas
Poster Design
Poster Presentations
Posters
Product Operations
Product Testing
Professional Driving
Quality Assurance
Resolving Issues
Revenue Management
Risk Assessment
SMP
Sales
Sales Consulting
Search Engine Optimization (SEO)
Skilled Multi-tasker
Slack
Social Media
Social Media Advertising
Social Media Communications
Social Media Management
Social Media Marketing
Social Media Optimization (SMO)
Social Media Outreach
Social Media Strategy
Strategic Planning
Structured Cabling
Supplier Negotiation
Teamwork
Technical Support
Tender Management
Tender Preparation
Tender Submissions
Tender Writing
Troubleshooting
Truck Driving
Vehicle Maintenance
Video Marketing
Warehouse Management
Web Design
Zendesk Customer Service Software

James Waithaka Summary

James Waithaka, based in Nairobi, KE, is currently a Product Operations Manager and Tester at Field Force Solutions Ltd. James Waithaka brings experience from previous roles at Field Force Solutions Ltd, BetNare, Sunhill Provisions / Greenwood Printers & Stationers Ltd. and Infinite Worldwide Holdings Limited. James Waithaka holds a 2013 - 2016 Diploma in Information Technology in Information Technology @ Africa Nazarene University. With a robust skill set that includes 3CX, Activations, Brand Activation, Business Management, Business Operations and more.