Senior Vendor Manger (BPO) @ (May 2021 - February 2026)
Director of Customer Experience @ (February 2019 - May 2021)
Director of Customer Success Operations @ (August 2017 - February 2019)
Senior Operations Manager @ (May 2012 - May 2017)
Business Operations Manager @ Sweda Company (October 2008 - May 2012)
Lead Retail Business Manager @ (May 2006 - October 2008)
Business Development Supervisor @ (April 2005 - May 2006)
Quality Assurance Supervisor @ (October 2003 - April 2005)
James Visperas Education
San José State University
Bachelors of Science (Marketing)
1997-2003
San José State University
Bachelor's degree (BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES)
San José State University
Bachelor's Degree (Marketing)
James Visperas Skills
Marketing
Sales
Management
Training
Customer Service
Business Development
Marketing Strategy
Customer Satisfaction
Recruiting
Operations Management
Analytics
Analysis
Social Networking
Retail
Customer Experience
Direct Marketing
Marketing Communications
Product Marketing
Quality Assurance
Email Marketing
Net Promoter Score
Call Centers
Call Center Development
Automation
Business Marketing
Business Process Outsourcing (BPO)
Call Routing
Contact Center Consulting
Contact Center Management
Customer Satisfaction (CSAT)
Customer Service Training
Learning Management Systems
Quality Assurance Processes
Quality Process Development
Quality Systems Design
Sales Trainings
Strategic Planning for Growth
Tracking Budget Expenses
Vendor Coordination
Vendor Management
Voice of the Customer Analysis
Working with System Integrators
Research
Microsoft Office
James Visperas Summary
James Visperas, based in Las Vegas, NV, US, is currently a Senior Partner Manager at Chime. James Visperas brings experience from previous roles at Zoom, Insureon, CoverHound and 1-800-DENTIST. James Visperas holds a 1997 - 2003 Bachelors of Science in Marketing @ San José State University. With a robust skill set that includes Marketing, Sales, Management, Training, Customer Service and more. James Visperas has 1 emails and 1 mobile phone numbers on RocketReach.
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