Global Technical Support Supervisor @ (September 2013 - May 2015)
Tier 3 Supervisor @ (July 2012 - September 2013)
Customer Service Supervisor @ (May 2009 - July 2012)
James Standley Education
Southern Oregon University
(Theatre Arts - Stage Management/Directing)
2002-2007
James Standley Skills
Customer Experience
Technical Support
Customer Insight
Data Analysis
Performance Metrics
Troubleshooting
Team Leadership
Crisis Management
Training
Knowledge Base
Software Documentation
Team Building
Call Center
Metrics
Knowledge Sharing
Strategic Planning
JIRA
MicroStrategy
Call Centers
Leadership
James Standley Summary
James Standley, based in Santa Clara, CA, US, is currently a Streaming Escalation Specialist at Netflix. James Standley brings experience from previous roles at Netflix. James Standley holds a 2002 - 2007 Southern Oregon University. With a robust skill set that includes Customer Experience, Technical Support, Customer Insight, Data Analysis, Performance Metrics and more. James Standley has 3 emails on RocketReach.
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