James Smith Email
Customer Success Lead @ Plend (Past)
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James Smith Location
- Milton Keynes, GB
James Smith Work
- Customer Success Lead @ (October 2025 - August 2026)
- Customer Experience and Outcomes Manager @ (August 2021 - October 2025)
- Customer Experience Manager @ (June 2018 - October 2025)
- Customer Service Manager @ (June 2018 - August 2021)
- Senior Currency Consultant @ Claydon Partners (November 2017 - June 2018)
- Senior Consultant @ Claydon Partners (November 2017 - June 2018)
- Client Relationship Manager @ (July 2017 - November 2017)
- Musician @ Self-Employed (September 2015 - June 2017)
- Musician @ Off Colour (September 2013 - June 2017)
- Sales Negotiator @ (April 2016 - May 2017)
- Assistant Manager @ (March 2013 - September 2015)
James Smith Education
- Royal Latin School 2005-2012
- The Royal Latin School
B in A-Level English Literature (D in A-Level German, 12 GCSEs (all A*-C))
James Smith Skills
- Account Management
- Analytical Skills
- Analytics
- Attention to Detail
- CIFAS
- Cash Collection
- Complaint Management
- Consumer Credit Law
- Consumer rights
- Contact Centers
- Contract Negotiation
- Customer Experience
- Customer Insight
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Training
- Customer Support
- DISP
- Data-driven Decision Making
- Dispute Management
- Dispute Resolution
- Executive Team
- FOS
- Fraud Investigations
- Key Performance Indicators
- Leadership
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Operations Management
- People Management
- Performance Monitoring
- Problem Solving
- Project Management
- RCA
- Regulatory Compliance
- Reporting
- Sales
- Sales Presentations
- Sales and Marketing
- Social Media
- Solution Focused
- Stakeholder Engagement
- Stakeholder Management
- Strategic Planning
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Time Management
- Training
- Written Communication
James Smith Summary
- James Smith, based in Milton Keynes, GB, was previously a Customer Success Lead at Plend | B Corp. James Smith brings experience from previous roles at Snap Finance UK and Claydon Partners. James Smith holds a 2005 - 2012 Royal Latin School. With a robust skill set that includes Account Management, Analytical Skills, Analytics, Attention to Detail, CIFAS and more.
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