James Sherer Email & Phone Number

Vice President of Customer Care Operations @ Ashley Furniture Industries

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James Sherer Location

Lake Zurich, IL, US

James Sherer Work

2020 -now Vice President of Customer Care Operations @
2015 -2019 Vice President of Support and Service Operations @
2017 -now Executive Board of Directors @ Lake Zurich Lacrosse Club
2013 -2015 Director and Vice President of Customer Success @
2011 -2013 Vice President of Support Operations @
2010 -2011 Vice President of Shared Customer Support @
2005 -2009 Director of Technical Support @
1986 -2006 Aircraft Armament System Specialist @
1991 -2005 Vice President and Director of Technical Operations and Services @

James Sherer Education

Technical Institute 1990-1991
Portland State University 1989-1990
Auburn University 1987-1989

James Sherer Skills

Customer Focus
Customer Experience
Improving
Data Center
Customer Relations
Adaptation
Customer Service
Virtualization
Budgeting
Microsoft Office
Customer Satisfaction
Negotiation
Disaster Recovery
Call Center
Account Management
Strategic Planning
New Business Development
ITIL
Research
Storage
Problem Solving
Customer Retention
Contract Management
Word
Excel
Team Building
PowerPoint
Proposal Writing
Customer Loyalty
Supervisory Skills
Event Management
Security
ERP
Storage Area Networks
IT Operations
Colocation
IT Service Management
Network Security
Managed Services
Microsoft Excel
Budgets
Customer-focused
Call Centers
Management
Strategy
Leadership
Microsoft Word
Vendor Management
Training
Program Management
Information Technology
Technology
Public Speaking
Sales
Business Analysis
Engineering
Customer Focused
Schneider
Customer Support
Design
Services
Computing
Support Teams
Windows Desktop Administration
Truck
Natural Resources
Reinsurance
Third Party
Replication
Data Transformation
Desktop Computers
First Call
North America
Routers
Allocations
Learning Management
Lean Manufacturing
Baseline
Human Resources
Distribution Strategies
Profit
Auto Body
Troubleshooting
System
Data Processing
Information Quality
Risk Management
Sla
Project Management
Capital
Tactical Planning
Chicago
Portland
Customer Data
Hardware
Aircraft
Mechanisms
C
Customer Interaction
High Performance Teams
Arrays
Communication
Resource Management
Ring
Thinker
Sales Management
Swot
Array
Change Management
Indicators
Business Case
Facilities Management
Software Deployment
Responsibility
Six Sigma
Firewalls
International
Proactive Monitoring
Obtain
Efficiencies
Active Directory
SDH
Dependency Management
Concurrent
Collision
Customer Experience Management
Fashion
Canada
Proprietary Software
Interest Rates
Invoicing
Product Offerings
Clarity
Directions
North American
Competition
Sponsorship
Air Force
Europe
Help Desk Support
Infrastructure
Customer Portal
Customer Oriented
ICT
Finance
At&t
Data Conversion
Calls
Enterprise Data
Redundant
Metrics
Auditing
Hosting
Linux
Consolidated Billing
Ccc
Transitional
Outages
Networking
Switches
Reports
Operations Management
Asset Management
End Users
Solution
Product Development
High Availability
System Monitoring
Pre Sales
Service Delivery
Microsoft
Lean Principles
Oc3
P&l
Solutions Marketing
Virtual Systems
Configurations
ARM
Data Collection
Quality Assurance
Seven Habits of Highly Effective People
Data Integrity
Servers
Technology Architecture
Presentations
Media
Utility
Targeted Advertising
Portals
Intrusion Detection
Software Installation
Gross Profit
History
Public Sector
SAS
Oracle
IVR
Parties
Network Communications
China
Middle East
eBusiness Suite
Automatic
System Deployment
Architecture
Recording
Windows Server
Citrix
Nortel
Vendors
Net
Articulate
Incident Management
CTI
International Relations
System Upgrades
Digital Preservation
SAN
ACD
Field Support
Amdocs Clarify
Organizational Structure
Hardware Platform
Closure
Revenue
Performance Analysis
Computer Science
Key Performance Indicators
Motorcycle
Integration
Sop
Casualty Insurance
IT Strategy
Administrative Management
Collaborative
ASP
Self Service
Relationship Management
Software Solutions
Utilization
New Process
Services Delivery
Strategic Leadership
NAS
Situational Leadership
Surveying
Operational Excellence
Streamline
Emerging Technologies
Crisis
Multinational
High Performance Computing
Remote Desktop
Analysis
Auto
ITIL Certified
Verizon
Operating Systems
Accountability
Applications
Hosting Services
Network Administration
Project
IBM iSeries
Internal Audit
Broadband
Investments
Consortium
Insurance Brokerage
ADP Payroll
Relationship Building
Profiles
Global Delivery
Capital Appropriation
Bomgar
Telephony
Financial Analysis
Deployed
Conceptual Modeling
Supply Chain
Delivery
Disaster
Solution Architecture
Employee Benefits
Consulting
Insurance
Situational
Spares
Incident Handling
Business Initiatives
Savings
Relentless
Facilitation
Assessment
Technical Process
Systematic
Covey
Technical Operations
Maintenance and Repair
Hub
Data Backup
Routing
Data Storage
Arena Simulation Software
Cluster
Business Services
Asia
Organizational Restructuring
Organizational Development
Program Execution
Corporations
Property
Concord
Point of Contact
Virtual
Software Distribution
Field Service
Incident
Estate Law
Mainstream
Strategic Vision
Billing Systems
Concepts
Shape
Business Operations
Institutions
Cost Savings
Digital Imaging
Operations
Lake Homes
Avaya Technologies
Value Propositions
Technical Support
Measurements
Engagement
Optical Storage
Data Migration
Business Performance Management
Distribution Services
Conceptual Design
Distribution
Data Warehousing
Business Units
Executive Management
SSIS
Computer Network Operations
Laser
Microsoft Exchange
Electronics
Government
Connectivity
IIS
Software
PABX
Product Lifecycle Management
Imagination
Lync Server 2010
Business Continuity
Business Process
Weaknesses
Decision Making
Claims Management
Scanners
Knowledge Management
Customer Base
Dealers

James Sherer Summary

James Sherer, based in Lake Zurich, IL, US, is currently a Vice President of Customer Care Operations at Ashley Furniture Industries. James Sherer brings experience from previous roles at Cengage Learning, Lake Zurich Lacrosse Club, Cleversafe, an Ibm Company and Firstlook Systems. James Sherer holds a 1990 - 1991 Technical Institute. With a robust skill set that includes Customer Focus, Customer Experience, Improving, Data Center, Customer Relations and more. James Sherer has 4 emails and 3 mobile phone numbers on RocketReach.