James Sheppard Email
Contact Centre Manager @ Kent County Council
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James Sheppard Location
- Rochester, GB
James Sheppard Work
- 2011 -2012 Contact Centre Operations Manager @
- 2006 -now Contact Centre Manager @
James Sheppard Education
- Dover Grammar School for Boys
James Sheppard Skills
- Call Center
- People Management
- Performance Management
- Service Delivery
- Change Management
- Operations Management
- Customer Satisfaction
- Team Management
- Coaching
- Customer Service
- SLA
- Customer Experience
- Team Leadership
- Customer Relations
- Contact Centre
- Local Government
- ACD
- Employee Engagement
- KPI
- Development Of People
- Channel Management
- Strategy
- Policy
- Project Planning
- Management
- Project Management
James Sheppard Summary
- James Sheppard, based in Rochester, GB, is currently a Contact Centre Manager at Kent County Council. James Sheppard brings experience from previous roles at Kent County Council. James Sheppard holds a Dover Grammar School for Boys. With a robust skill set that includes Call Center, People Management, Performance Management, Service Delivery, Change Management and more. James Sheppard has 1 emails on RocketReach.
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