James Ryder Email & Phone Number

Senior Customer Success Manager @ Estateably

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James Ryder Location

Montreal, QC, CA

James Ryder Work

Senior Customer Success Manager @ (January 2026 - Present)
Founder and Principle Consultant @ (September 2025 - Present)
Sr. Success Manager, Technical Team Lead @ (October 2024 - June 2025)
Sr. Manager, Customer Success (Channel and Education) @ (December 2022 - October 2024)
Dedicated Customer Success Manager (Large Enterprise) @ (June 2016 - December 2022)
Technical Sales Support Representative @ (January 2015 - June 2016)
Concepteur FTTH @ (February 2010 - January 2015)

James Ryder Skills

AI/ML Literacy
Account Management
Business Analysis
Change Management
Channel Partner Development
Conflict Resolution
Creative and Technical Writing
Crisis Communication
Cross-Functional Collaboration
Cross-Functional Leadership
Customer Experience (CX)
Customer Lifecycle Management
Customer Service
Customer Success Strategy
Data Analysis
Data-driven Decision Making
Emotional Intelligence
Empathic Communication
Escalation Management
Executive Communication
Follow-Through & Accountability
High-Touch Account Management
Human-Centered Design
Innovation Strategy
Interpersonal Communication
Issue Lifecycle Management
Knowledge Management
Memory Architecture
Negotiation
Operational Review Design
Operational Strategy
Partner Enablement
Priority Management
Problem Framing
Process Optimization
Project Management
QBR Development & Execution
Relationship Management
Retention & Expansion Strategy
Retention Strategy
Root Cause Analysis
Salesforce
Service Experience Design
Speculative Systems Thinking
Stakeholder Alignment
Strategic Customer Retention
Strategic Thinking
Systems Thinking
Team Leadership
Technical Analysis
Technical Solution Design
Technical Support
Technical Troubleshooting
Workflow Automation
Project Planning
Microsoft Excel
Leadership
Teamwork
Microsoft Office
AutoCAD
Interpersonal Communication Abilities
Management
Highly Organized & Strong Analytical Abilities
Microsoft Visio
Critical Thinking
Graphic Design
Sales
Fiber Optic Networks
FTTx
Customer Experience
Telecommunications
Strategic Planning
Networking
Highly Organized and Strong Analytical Abilities
Ftth Network Design
English
Layer 3 Telecommunications
Design Thinking
Quotations
Multitasking
Layer 1
Layer 2

James Ryder Summary

James Ryder, based in Montreal, QC, CA, is currently a Senior Customer Success Manager at Estateably. James Ryder brings experience from previous roles at ClientSide CX Solutions and Zayo Group. With a robust skill set that includes AI/ML Literacy, Account Management, Business Analysis, Change Management, Channel Partner Development and more. James Ryder has 3 emails and 1 mobile phone numbers on RocketReach.