2010 -2013 Quality Assurance and Training Manager @ MetLife Home Loans
2006 -2010 Quality Assurance and Training Manager @ American Home Mortgage Servicing
2001 -2006 Customer Service Manager @ CitiMortgage
James Rodriquez Education
Austin Community College
(Business Management)
1989-1991
Zweibrucken High School 1985-1987
James Rodriquez Skills
Technical Support
Team Performance
Procedural Documentation
Problem Solving
Oral Communication
Customer Satisfaction
Critical Thinking
Reporting Requirements
Financial Regulations
Dispute Resolution
Complaint Management
Communication
Attention to Detail
Analytical Skills
Mortgage Servicing
Loss Mitigation
Default
Loan Servicing
Call Center
Mortgage Banking
Mortgage Lending
Process Improvement
Vendor Management
FHA
Loan Origination
Residential Mortgages
Training
Employee Training
Risk Management
Loans
Customer Service
Operations Management
Credit
Team Building
Call Centers
Loan Modifications
Mortgage Underwriting
Quality Assurance
Banking
Refinance
Software Documentation
Management
Leadership
Credit Analysis
Finance
Financial Services
Strategy
Microsoft Office
Credit Risk
Team Leadership
Coaching
Business Process Improvement
Contact Centers
James Rodriquez Summary
James Rodriquez, based in Arlington, TX, US, is currently a Customer Service Manager at Benchmark Mortgage. James Rodriquez brings experience from previous roles at GM Financial, Exeter Finance Corp, MetLife Home Loans and American Home Mortgage Servicing. James Rodriquez holds a 1989 - 1991 Austin Community College. With a robust skill set that includes Technical Support, Team Performance, Procedural Documentation, Problem Solving, Oral Communication and more. James Rodriquez has 2 emails and 4 mobile phone numbers on RocketReach.
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