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James Rieder Location
Norwalk, CT, US
James Rieder Work
Senior Manager, Technical and Executive Support @ (April 2023 - Present)
Manager, Service Desk @ (April 2021 - April 2023)
Support Desk Manager @ (February 2021 - April 2021)
Support Desk Team Lead @ (April 2019 - February 2021)
Service Desk Team Lead @ (May 2015 - March 2019)
Desktop Support Specialist @ (March 2013 - January 2015)
Field Services Desktop Support @ (January 2012 - November 2012)
James Rieder Education
Porter and Chester Institute
Diploma Computer Networking and Technology (Computer Engineering Technology/Technician)
James Rieder Skills
Oral Communication
ServiceNow
Okta Administration
Incident Management
Mac
Office 365
iOS
Android
Financial Analysis
Servant Leadership
Service-Level Agreements (SLA)
Operational Efficiency
Operational Risk Management
Software Installation
Technical Support
Security
Wireless Networking
Troubleshooting
Software Documentation
Vendor Management
DHCP
Windows 7
Active Directory
Computer Hardware
Windows Server
VMware
Microsoft Exchange
Antivirus
Windows
Windows Vista
Citrix
Operating Systems
Customer Service
People Management
Leadership
Team Management
DISC
Coaching
Mentoring
Behavior Management
Client Relations
Management
Conflict Management
Conflict Resolution
Data Analysis
Analytical Skills
Performance Management
James Rieder Summary
James Rieder, based in Norwalk, CT, US, is currently a Senior Manager, Technical and Executive Support at Gartner. James Rieder brings experience from previous roles at Sema4, Axiom Technology Group and BGRS. James Rieder holds a Diploma Computer Networking and Technology in Computer Engineering Technology/Technician @ Porter and Chester Institute. With a robust skill set that includes Oral Communication, ServiceNow, Okta Administration, Incident Management, Mac and more. James Rieder has 3 emails and 3 mobile phone numbers on RocketReach.
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