Head of E-Commerce and Online Customer Service Operations @ (February 2019 - March 2020)
E-Commerce Fulfilment and Delivery Manager @ (January 2018 - February 2019)
Digital and E-Commerce Specialist @ (February 2017 - January 2018)
Creative Brand Marketer and Sales Management @ (September 2014 - December 2016)
Office and Online Marketing Manager @ (June 2013 - August 2014)
Product Management and Online Marketing Specialist @ (January 2012 - May 2013)
Accounting Assistant @ Banco De Oro, Universal Bank, Inc. (June 2011 - December 2011)
James Plata Education
De La Salle University 2024-2026
Mapúa Malayan Colleges Laguna 2007-2011
James Plata Skills
Customer Service
Customer Satisfaction
Customer Retention
Customer Experience
Customer Support
Customer Insight
Customer Engagement
Customer Acquisition
Customer Service Management
Customer-focused Service
Strategy
Customer Loyalty
Customer Experience Management
Customer Analysis
Leadership
Team Leadership
Cross-functional Team Leadership
Management
Organizational Leadership
Team Building
E Commerce
Online Marketing
Web Content
Graphic Design
Start Ups
Blogging
Office Management
Records
Strategic Planning
Software
Online Advertising
Business Planning
Entrepreneurship
Marketing
Microsoft Excel
Bookkeeping
Social Media Marketing
SEM
QuickBooks
Email Marketing
Content Development
See 4+See Less
Product Development
Marketing Communications
Recruiting
James Plata Summary
James Plata, based in Metro Manila, Philippines, is currently a Customer Satisfaction Leader at Decathlon Philippines. James Plata brings experience from previous roles at Decathlon Philippines and Florius Flowers. James Plata holds a 2024 - 2026 De La Salle University. With a robust skill set that includes Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Support and more. James Plata has 1 emails and 6 mobile phone numbers on RocketReach.
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