James Paterson Email & Phone Number
Senior Business Consultant @ CS Cloud
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James Paterson Location
- Fleet, GB
James Paterson Work
- 2023 -now Senior Business Consultant @
- 2024 -2025 Operations Management Consultant @
- 2023 -now Leadership Consultant @
- 2021 -2022 Head of Managed Services @
- 2020 -2021 Head of Managed Services @
- 2017 -2020 Senior Director Global Customer Support @
- 2011 -2017 Senior Manager Technical Support Services @
- 2009 -2011 Technical Services Manager @
- 2006 -2009 Service Desk Manager @
- 2009 -2011 Technical Services Manager @
- 2004 -2006 Senior 2nd Line Support Technician @
- 2006 -2009 Service Desk Manager @
- 2002 -2004 2nd Line IT Support Analyst @
James Paterson Skills
- Team Management
- Customer Satisfaction
- ITIL
- Leadership
- Service Delivery
- Incident Handling
- Technical Support
- Escalations Management
- Project Management
- Presentations
- Building Relationships
- Data Analysis
- Performance Reporting
- Reporting Systems
- Motivation
- Virtual Management
- Process Improvement
- Process Management
- Management by Objectives
- KPI implementation
- KPI Reports
- KPI Dashboards
- Vendor Relationships
- Channel Relationship Management
- Net Promoter Score
- Operating Budgets
- Management
- Security
- Enterprise Software
- Incident Management
- Network Security
- Information Technology
- Cloud Computing
- Virtualization
- IT Operations
- Service Management
- Service Desk
- IT Service Management
- Technology
- Software as a Service Saas
- Vendor Management
- Technical Services
- EMEA
- Services
- Software as a Service
James Paterson Summary
- James Paterson, based in Fleet, GB, is currently a Senior Business Consultant at CS Cloud Consulting. James Paterson brings experience from previous roles at British Airways, CS Cloud, FlyForm - The Ultimate ServiceNow Partner and FlyForm. With a robust skill set that includes Team Management, Customer Satisfaction, ITIL, Leadership, Service Delivery and more. James Paterson has 2 emails on RocketReach.
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