James Merson Email & Phone Number
SVP, Product and Customer Experience @ Viv Technologies
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James Merson Location
- Concord, CA, US
James Merson Work
- 2025 -now SVP, Product and Customer Experience @
- 2025 -2025 Head of Operations @
- 2021 -2024 Founding Partner @
- 2020 -2022 Chief Customer Officer @
- 2014 -2020 Director of Product Management and Customer Success @
- 2012 -2014 Director of Operations and Client Services @
- 2010 -2012 Product Strategist @
- 2008 -2012 Director of Operations @
- 2006 -2008 Project Manager @
- 2002 -2006 Operations Manager @
James Merson Education
- California State University - East Bay
Master's (Business Administration)
2007-2010 - California Polytechnic State University-San Luis Obispo
Bachelor of Science (Industrial Technology)
1997-2002 - The Thacher School
High School Diploma (High School/Secondary Diplomas and Certificates)
1993-1997 - California State University - East Bay
Master of Business Administration - MBA (Business Administration and Management, General)
James Merson Skills
- Management
- Customer Service
- Leadership
- CRM
- Operations Management
- Process Improvement
- Salesforce.com
- Strategic Planning
- Start-ups
- Budgets
- Microsoft Office
- Human Resources
- Healthcare
- Strategic Partnerships
- Project Management
- Team Building
- Training
- Administration
- Program Management
- Negotiation
- P&L Management
- System Administration
- Continuous Improvement
- Customer Relations
- Budgeting
- Compliance
- Small Business
- Recruiting
- Performance Management
- Cold Calling
- Employee Relations
- Employee Training
- Payroll
- Talent Acquisition
- Home Care
- Temporary Placement
- Long-term Care
- Elder Care
- Personnel Management
- Interviews
- Project Planning
- Product Management
- Customer Satisfaction
- Issue Resolution Management
- Account Management
- New Business Procurement
- Executive Team Member
- Onboarding
- Planning Budgeting & Forecasting
- Marketing
- Start Ups
- Performance Metrics
- Long Term Care
- Indicators
- Planning Budgeting and Forecasting
- Keys
James Merson Summary
- James Merson, based in Concord, CA, US, is currently a SVP, Product and Customer Experience at Viv Technologies. James Merson brings experience from previous roles at Viv Technologies, Senior Care Business Advisors, CareSmartz360 and ClearCare. James Merson holds a 2007 - 2010 Master's in Business Administration @ California State University - East Bay. With a robust skill set that includes Management, Customer Service, Leadership, CRM, Operations Management and more. James Merson has 2 emails and 2 mobile phone numbers on RocketReach.
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